I was looking for a used car and saw a car of interest in line. They contacted me immediately and invited me to stop by for a test drive. Upon arriving customer service was excellent and no high pressure sales. No pressure and despite the fact we did not but would definitely go back if they had the used car I was looking for. Great dealership!
wow, these guys were just great. I have spent hours in dealerships buying cars over the years. I liked that I could do most everything on-line with them and show up for test drive and final paperwork. They were very relaxed in their process. No hammering by sales manager or any games, all straight forward and easy. I simply told them what I wanted for my trade, where I wanted my new payment and they did it ! Many thanks Brad .
I was stunned that the overall dealership score on Cars.com was so low. I bought a new 2017 VW Passat here at the the start of March and even with the credit challenges I presented the sales team was able and willing to work with me on getting me into the car I wanted at the terms I agreed to. They had my deal lined up before I walked in the showroom on Friday and in only a couple of hours I was driving home in the new car.
The only thing I dinged them for on the buying process was the support staff did Federal Express my financing to the wrong bank which did lead to a few days of delay. But other than that minor blip these guys are amazing.
I had an amazing experience this past weekend becoming a Jetta owner. My salesman, Jack, was very helpful and made me feel like he had my best interest in mind through the entire process. I've already been recommending him to my friends who may be thinking about a new car. I have purchased other cars in my past, but never have I had such a man of integrity work with me in making a decision that would be best for me!
Everyone at the customer service desk in repairs goes above and beyond. When they say the car will be finished at a certain time , they are always on time. They treat us kind even when we are frustrated and help to find the best way to solve our problem. It is always a pleasure to go in for service.
Brian Watson was our salesman and he is the best! He made us feel comfortable and answered all of our questions. We are so happy with our new Jetta Sportswagen! I would definatley recommend Auburn VW to all of our family and friends.
My wife and I set out to purchase a compact SUV, and had shopped almost all of the reputable brands. We went to Auburn Volkwagen interested in the Tiguan. Our sales associate, Jake, was knowledgeable, friendly, and eager to make sure we were getting the features we wanted. He was also passionate about Volkwagen as a brand and service provider. During the process, we were approached by Jake's manager, who was also friendly and courteous. I have purchased several cars in the past, from dealers and liquidation sales alike. The atmosphere at Auburn Volkwagen was quite different than the high-pressure atmosphere of other businesses I've dealt with.
In my experience, going through the car shopping and purchasing process has not been an easy and enjoyable one (especially as a female doing it alone!). However, I have to say the phenomenal Team at Auburn Volkswagen has truly blown my past perceptions out of the water and altered my viewpoint! I have worked with Jack Dorn over the past three years and purchased two WV Jetta's from him! Jack made the experience once dreaded an easy and flawless one that I actually looked forward to again three years later after my initial purchase. Jack not only remember who I was three years later, but was honest with me from the start regarding my vehicle and financial options. He literally ensured my best option became a reality. The customer service provided by Jack and Team is unparalleled and in my opinion, the best in the business and area. I will continue to work with Jack and the Auburn VW Team for many years to come. Thank you Jack and Team for not only making my experience, but also getting me into two amazing vehicles that I love!
I went to the everett pignataro and was immediately helped by Dave. I went there with intentions to just look at a car however I needed up buying one and I'm so happy! Dave took time and sat down at the computer with my dad and I to show me options then took me out and let me look at each one. He was very efficient and once I decided which car I wanted he made the process fast! Him and Kathleen made sure everything was explained very well to me and made it a priority to be efficient and thorough! My experience was great. Thank you!
After a diagnostic test on my 2006 VW Rabbit it was discovered I needed a secondary air pump replacement. 2 of the hoses were split really badly. Upon replacement of these It still wasn't operating up to standard to pass my emission test. Further investigation revealed a fault for the map sensor. Part has been ordered and I will be notified when it comes in. As always, I am treated with respect and kindness by all the staff, from Michell at the front desk, to the shuttle drivers who return me home and pick me up again to take me back to the dealership. I have NEVER had any issue or poor experience at any time in my 9 years of service with the company. The 3 young men at the service desk, Jeremy, Trevor, and Gledjen always treat me with like family and seem happy to see me whenever I come in. I feel I have a good rapport with everyone. We kid and joke around with one another often and it feels like family. I highly recommend Pignataro to my friends, family and pastor of my church. Keep up the good work! I'll keep coming in.
My drive into the dealership started with a fan that did not operate either in ac or heat. I also had a error message on a intake manifold. So since I had over 105,000 miles talking with the service department they suggested that I replace the timing belt now rather than later and run a chance of it breaking. The service department did a great job of getting this job done quickly and within my budget. The only glitch came with the breaking of a plastic part that they quickly replaced. What makes this service nice is not only did they work within my budget but they also took the extra care to get it done on time. It was very nice that they did not just say hey this part was broken and it will cost you $$$ they owned up to their mistake and fixed it without any hassle. That alone would of retained my patronage but their entire team works hard to make any service a friendly, on time and enjoyable. I hate to use the word enjoyable with car repairs but the customer service and professionalism makes the experience so much better than you receive anywhere else.
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