I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Mike Upham was courteous and knowledgeable.. He knew the car systems and went through the upcoming inventory to find the car we wanted. He also was very patient and knowledgeable in explaining the buy versus lease options.
Came into just look at the XC40. Met Jeff Williams, and in two hours, only two hours, bought a car and put a down payment on the XC40. These people are considerate, informative and know what is going on. Any issues or questions that come up, the sales manager will jump right in with assistance. The finance "guy" is terrific, informative and helpful. His explanations are in English and he talks with you not at you. People are asking and getting our referrals to Jeff.
Jeff williams really helped me in our purchase. He is super cool, very informative in explaining all the details about the car. The process of Purchasing the vehicle is very simple and fast. The staff was very friendly and they take a good care of the customer. Vehicle delivery was on time as promised. I really recommend this dealer for volvo purchases.
Good work, fast but wish I didn't have to get new brakes
by heatherltorres from DealerRater.com
December 6, 2018
Good service but since my car is leased I was surprised that I had to get new rear brake pads. One of the reasons I lease is so I will not incur costs such as this. Plus after I left my inflation light came on for one of my tires and I had to stop and put air in it.
All along the way, we knew what was wrong, what was being fixed and how much it would cost. Martin is professional and friendly, understanding the concerns of the customer and fulfilling a great experience.
Customer service is very friendly. I would recommend they have some leather wipes/cleaning supplies on hand for the interior seats. My seats are a mess (scuffed/dirty from kids hand prints and general wear) and that would be a nice perk. Otherwise, so far so good! :)
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