PATIENCE, INDULGENCE, GOOD HUMOR, INTELLIGENCE!
December 3, 2018
Mike Mullen had already impressed us as the very best of dozens of auto salesmen we had dealt with in our fifty-five years of marriage-- but we abandoned him anyway, regretfully, when another dealer with a much more expensive car came back to us with a legendary offer we couldn't refuse. Two years later years later we came back to Mike. We preferred not only Mike but also the wonderful car and deal he was offering, so we gifted the more expensive car to our thrilled only daughter-- and treated ourselves to Mike's superior salesmanship and a very nice car (a bit less showy for our age. Our return to Mike reminded us that he is an outstandingly skilled and patient teacher as well as a superb representative of a superb car and car company team. We were for anybody a difficult sale. Our considerable My wife and I are both retired teachers at prominent institutions, where we both had reputations for kindness, patience, and mastery of our respective subjects. Three years ago, we had decided to buy a new Volvo, and met Michael. He was inexhaustibly patient with us fussy customers, and he knew all the features of the cars we were interested in, and he never seemed to tire of our dumb questions, most relating to our intimidation by the car's sophisticated gadgetry. He patiently explained it all-- and how we could get comfortable with it all-- and enjoy using it. To show our appreciation, we went across town and bought an even nicer car from another guy. Two years later, we gave that car to our grown daughter and her family. And belatedly returned to Michael and found him friendly, welcoming, and remarkably patient. This time we bought a new Volvo from Michael, the best car salesman we had ever encoutered among dozens in our 55 years of marriage.