When I purchased my 2018 Ford Fusion used, I loved my car, and I was so proud of myself for doing it all alone. It felt good to be in a beautiful car with no issues, About the time it was a year old, for me anyway, the problems started. The car started overheating, we started losing a lot of antifreeze but there was no indication of where it was going because there was never any antifreeze under the car. So, I started researching it and found what was called, a coolent intrusion issue. So I called the ford customer service number and was told that my vin number was not on the list and it did not matter if my car was exhibiting all the signs of this problem Ford would not fix it. What kind of xx is that!! Way to go Ford, i know you must be hurting financially so bad that admiting the problem is yours, just might send you to the poor house!! Boo Who! Of course we took the car to a Ford dealer anyway, and they told us there was no recall,only what ford called a Customer satisfaction extended warranty, in regards to this issue, and it had expired, so we were #$$% out of luck!! So, from there I took my car to a mechanic, who advised me the head gasket would more then likely need to be replaced and possibly my engine. I was told a $9000 to $12000 fix. I paid 15000 for my car and I am making payments, I did have an extended drive train warranty that I purchased through the car lot, Hubler Auto in O'Fallon. However, I was told by the mechanic that the policy only paid 5000 and only after my car was disassembled and the insurance company approved the repairs!! He also informed me that if they denied my claim they would not put my car back together unless I was paying for it! So now I have a defective car, we have to check the coolent every day and antifreeze is costing a fortune. So to sum it up, Ford knew there was a problem but did not care enough to put a recall on it and gave a timeline for the customer satisfaction warranty and also put an odometer cap on it. So, after working my butt off to purchase my first almost new car, I am paying 415 a month for a car that could blow the engine at any time! Thank you for nothing Ford. I tell everyone I can about this issue and the way I was treated, I pray my car makes it until I can get it pd down enough to trade it in but I don't believe it will. I loved Ford before this happened I will NEVER BUY FORD AGAIN!!!

I have had mine 2018 Ford Fusion since 2019 and just had battery replaced last year 2024,and replaced brake pads this year 2025 IT IS MAKING ME HAPPY !

Car has 120,000 miles on it and has major issues. Should be a recall issue that can cause the car to catch on fire, but Ford won't stand behind it. Would NOT recommend anyone purchasing a Ford Fusion!!