Texas Nissan of Grapevine

Our vehicle did not seem as clean as it has been in the passed, but it was fine.

Very nice and efficient! Promised what they said they would do! Janice was was my service advisor! Love how she kept her word!

Everyone I spoke with was friendly and helpful. The customer lounge was nice but I wish the iol change had gone faster.

The services here were great. Raymond T was awesome with helping me with my services and concerns.

Everyone is very helpful. Service staff is good and very friendly. I would give 5 stars but had to wait for oil change.

Excellent customer service!! Thanks for always being quick and efficient Samantha and keeping us informed.

Dealership quickly got my car in and out of the shop. They did an excellent job.

When I went to this car dealership I was treated very well and nice! Thank you!

The staff was friendly, and I appreciated that they were able to fit me in last minute. However, I'm giving 3 stars because they recommended a service that turned out to be unnecessary. They replaced my car battery—which was only 2 years old—when the real issue was just a faulty clip. Unfortunately, this wasn't discovered until after the battery was already replaced, and I ended up paying $380 for something that wasn't actually needed.

Avoid this dealership at all costs. I purchased a certified used car from Grapevine Nissan and paid in full, only to hear the front tires squeaking the moment I drove off the lot. That issue alone cost $500 to fix. Just two weeks later, I had to pay another $2,400 to repair an oil leak and replace a faulty cooling fan. The service team at the second dealership told me there was no way Grapevine Nissan wasn't aware of these issues when they sold me the car. On top of that, this dealership uses classic bait-and-switch tactics. I drove all the way from Austin based on an online price that they also confirmed over the phone. But once I arrived, they raised the price by $4,000. When I asked how they could do that after I had traveled so far, their response was simply, “That’s just business.” In the end, I paid $2,000 more than the listed price, and after unexpected repairs, the total cost ended up being higher than what other dealerships were charging for the same make PS: My biggest mistake, other than not reading the negative reviews as their rating was 4.5 at the time, was paying cash in full, and no warranty, which I'm still glad I did not purchase because after this experience, they probably would have said the issues that were wrong with the car was not covered under warranty.