Reviews
This dealership is a classic bait and switch on the
This dealership is a classic bait and switch on the sticker prices and is completely unethical. I WISH I HAD READ THE NEGATIVE REVIEWS FIRST; THEY ARE ALL ACCURATE. And I'm sure there will be a response to contact us, we will take care of your concerns, which is a lie, so ignore the response if they make one to my report: What you see on the sticker is NOT what they are selling their cars for. Also, I was told that I could pay for the car with a credit card, and it would cost an extra 3%, which I agreed to. After clearing, I would be paying with a credit card. I drove from Austin, Texas, to Dallas to purchase the car, which had a sticker price of $15,501. They knew I was driving all the way from Austin to Dallas to purchase with a credit card. When I got there, they tried to sell the car to me for $19k after tax, title, and license, which was way above the sticker price. I told the sales clerk that that was way above the sticker price and, her response to me was, "That's just business." After we agreed to a final price of $17,200 after TTL, because I asked for them to pay the $500 interest, which makes it align with the sticker price, they proceeded to tell me they can't accept credit cards after I drove all that way. Then she said she never told me they could accept credit cards, even though the back and forth on up-charging from the sticker price was because of the interest on the credit card. Not only that, after purchasing a used car from them, as soon as I drove off the lot, the front wheels started to make a loud squeaking sound, which was not present when we tested the car. The brake pads and rotors needed to be changed, which cost $500 the very next day, which I'm sure the dealership knew about, and because I purchased the car cash, there is no way to get them to do the honorable thing and pay for the rotors as they made a point to tell me I was buying it as is if I didn't buy a $2700 warranty from them. I would avoid that dealership for used cars. They are unethical and are like one of these small dealers that sell you lemons that they import for cheap, which have issues. I later found out the car we bought was imported from Puerto Rico. And I'm sure they take advantage of people with the new car sales as well.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, and we are sorry to hear that you are not satisfied with your experience. This is certainly not the experience we want our customers to have. We would like to address your concerns thoroughly and ensure we take the necessary steps to resolve this. Please reach out directly to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so that we can investigate this matter further and work on making things right. We appreciate your feedback and the opportunity to improve our service.
I paid for the car full and did not buy your warranty. Are you willing to fix the front break pads and replace the rotors? Y'all did it for the back but not the front. Also, the back tire won't keep air and Discount Tire said it needs to be replaced. I JUST bought this car form y'all, tire pressure light came on as soon as I drove off the lot. Please respond publicly.
Jerrell , salesman, and Nick in finance were great , got
Jerrell , salesman, and Nick in finance were great , got the car quick and easy , car was as advertised
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're thrilled to hear that Jerrell and Nick provided excellent service and made your car buying experience quick and easy. We’re also happy that the car was just as advertised! If you need anything else, feel free to reach out. Enjoy your new vehicle!
Professional, trustworthy dealership that is focused on
Professional, trustworthy dealership that is focused on customer service. I've been going to this dealership for many years & have no complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for being a loyal customer over the years! We're thrilled to hear that you continue to have a positive experience with us. Providing excellent customer service is our top priority, and we look forward to serving you for many more years to come!
Able to explain everything well and help me choose which
Able to explain everything well and help me choose which services are needed at the time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that our team was able to explain everything clearly and assist you in selecting the services that best met your needs. We appreciate your trust and are here to help whenever you need us!
Thank you for the great service Samantha!
Fantastic job on my truck repair!
Fantastic job on my truck repair! Tech went beyond expectations. Sam provided regular communication on status!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're thrilled to hear that the truck repair was a success and that our tech went above and beyond. It's great to know Sam kept you informed with regular updates. We appreciate your trust in us!
Raymond is my advisor and he takes good care of me and my
Raymond is my advisor and he takes good care of me and my family. We have to keep our 2016 Nissan Pathfinder going as long as we can!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that Raymond takes such good care of you and your family. It's wonderful to know that you can rely on him to keep your Pathfinder in great shape. We truly appreciate your trust and look forward to continuing to support you with all your vehicle needs!
Quick and easy car buying experience.
Quick and easy car buying experience. Friendly, quick, efficient, personable, financing was quick. Great service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're so glad to hear that your car-buying experience was quick, easy, and efficient. It’s great to know that our team made the process smooth for you. We appreciate your feedback and look forward to assisting you again in the future!
Personnel at this dealership are very reliable and
Personnel at this dealership are very reliable and professional. Maintenance services were explained well and performed in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the thoughtful feedback! We're glad to hear that our team made a positive impression with their professionalism and reliability. It's great to know the maintenance services were clearly explained and completed efficiently—we always strive to make every visit as smooth and informative as possible. We appreciate you choosing us and look forward to serving you again!
Car was serviced exactly on time.
Car was serviced exactly on time. Representative was knowledgeable and polite. Service was done quickly and throughly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad to hear that your car was serviced on time and that our representative provided knowledgeable and polite service. It's great to know the service was completed quickly and thoroughly. We truly appreciate your feedback and look forward to serving you again in the future!
I had my car's oil change and the service was excellent.
I had my car's oil change and the service was excellent. The man that helped me was honest about what my car needed and I appreciate that! He didn't try and sell me things I don't need. I will come back because of that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that the service was excellent and that you felt well taken care of during your visit. It means a lot to know that the advisor you worked with was honest and transparent about your vehicle’s needs—earning your trust is incredibly important to us. We truly appreciate your kind words and look forward to welcoming you back next time!