Reviews
Non existent service at Lupient Infinity
I called 7 times in 2 days to ask a question about warranty for brake work on a 2019 QX60. Have not received any calls, the receptionist said she would make sure service called, I left messages in service to return my call. No response-incredibly disappointed.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, we're very surprised to hear this. Our Service Department is always prompt and responsive. Please contact us directly and ask to speak with our Service Manager, Scott.
Would recommend this dealership
Mark Kuller was my rep. Mark and all of the staff at Lupient Infiniti exceeded my expectations. I am very pleased and would definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the 5-Star review, Lauren! We appreciate your business and will pass your kind words along to Mark and the team!
Moe and Andy where useful, Moe kept me on the loop. well...
Moe and Andy where useful, Moe kept me on the loop. well maintained and clean area!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-Star review! We will pass this along to Moe and Andy!
Excellent and prompt service!
Basic service work done quicker that I expected and my rep at Lupient was Andy and he explained all that was done and what was needed.......excellent service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5-Star review, Darryl!
The service consultants Moe and Michael at Lupient...
The service consultants Moe and Michael at Lupient Infiniti always provide outstanding customer service and advice whether I have needed routine maintenance or major repair/replacements for my 2012 G37x. They take the time to answer my MANY questions and provide different options if I can’t afford a service immediately. They are super friendly and I know they will fit me in right away when I need service. I highly recommend Lupient Infiniti service! Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-Star review! We're so glad you enjoyed working with Moe and Mike!
Thank you for the 5-Star review! We will pass your kind words along to Moe and Mike!
I like going to the dealership because the guys in the...
I like going to the dealership because the guys in the service department is great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-Star review!
Andy Rushing/Service consultant is awesome. Again he...
Andy Rushing/Service consultant is awesome. Again he helped me when I had a key fob issue. He had my issue fixed in less than 5 minutes, I had a new battery in fob (which caused problem on Saturday morning) and I was on my way home. Thank you Andy...thank you Lupient for having such an AMAZING employee. That is truly what brings people back. Everyone always greets me with a smile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-Star review, Susan! We appreciate your business and will pass your kind words along to Andy!
Appreciate the always great level of customer service....
Appreciate the always great level of customer service. Personable yet professional and efficient
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-Star review!
The service department is staffed with negligleble people...
The service department is staffed with negligleble people to answer questions and get back to you with answer and prices of repair Thanks again for your help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-Star review!
Everything was done as promised, it was a great...
Everything was done as promised, it was a great experience. Moe was extremely knowledgable and friendly! All the work was completed as agreed and was done on time. Couldn't be happier with the experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-Star review, John! We will pass your kind word along to Moe!