Jim Lupient INFINITI

Getting my service done through Michael Le has been exceptional. He took my phone call about a problem I was having with my QX60 and thought it could be a certain problem. When I brought it in the next day he was correct. The service did my oil change and check up. They always do a good job and work in a good time. Michael has been dealing with my car since I got it new in 2017. He always has a smile on his face and has a caring personality.

My sale associate Logan was really helpful, she was really attentive to our needs and timely. A true professional at what she does.

Great service each time comping to Infiniti, top notch employees, guidance, and recommendations that make it a pleasure to work with

You gotta love when you go to a dealership and you get exactly what you went there for on top of that professional staff

Deceptive Warranty Practices and Poor Customer Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of transparency and the near-impossible conditions attached to it. They fail to disclose how strict the preventive service schedule is, making it easy for customers to unintentionally void their warranty. Even a minor delay in services, or trusting service advisors who fail to accurately inform you of what's needed, puts you at risk of losing the warranty entirely. What’s worse is their habit of retroactively changing service records to make it look like you missed required maintenance by a greater margin. This dishonest practice makes customers feel manipulated, and it’s shocking that such behavior is tolerated. The lack of concern from their customer service team is equally maddening. Instead of addressing these issues with care and respect, they dismiss your concerns and provide little to no support. Consumers deserve better. I strongly urge potential buyers to proceed with caution. If you’re considering a purchase here, be aware of the fine print, and don't trust verbal assurances—get everything in writing. This dealership has made me lose trust not only in their brand but in the car-buying process overall.

Deceptive Warranty Practices and Poor Customer Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of transparency and the near-impossible conditions attached to it. They fail to disclose how strict the preventive service schedule is, making it easy for customers to unintentionally void their warranty. Even a minor delay in services, or trusting service advisors who fail to accurately inform you of what's needed, puts you at risk of losing the warranty entirely. What’s worse is their habit of retroactively changing service records to make it look like you missed required maintenance by a greater margin. This dishonest practice makes customers feel manipulated, and it’s shocking that such behavior is tolerated. The lack of concern from their customer service team is equally maddening. Instead of addressing these issues with care and respect, they dismiss your concerns and provide little to no support. Consumers deserve better. I strongly urge potential buyers to proceed with caution. If you’re considering a purchase here, be aware of the fine print, and don't trust verbal assurances—get everything in writing. This dealership has made me lose trust not only in their brand but in the car-buying process overall.

This establishment is the worst in all of the Twin Cities area. They sell bad cars.

I AM A COMBAT VET. WHEN I COME IN FOR SERVICE I ASK THAT YOU WIPE THE INSIDE OF THE FFONT WINDOW (CAN NOT DO..BAB SCHOLDERS..THANKS TO ARMY TOUR.) HE IS THE ONLY ONE TO DO IT.

Service manager- Bingham very helpful. Great service overall. Would recommend to my friends and family.

Good personalized service for repairs. Overall very good customer treatment. Only negative is labor rate to change an air filter is the the same as the most complex repair prcedure.