Reviews
Worked with some girl named Jackie she was excellent and
Worked with some girl named Jackie she was excellent and was very transparent with pricing and everything
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We're thrilled to hear that Jackie provided excellent service and transparency. Your satisfaction means a lot to us, and we look forward to working with you again in the future! Regards, Robert Silva General Manager robert@lexusofglendale.com
They tried to do a switch of a vehicle they were selling
They tried to do a switch of a vehicle they were selling us. They showed us one with a premium sound system then tried to sell one without it
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
It's discouraging to see that your experience was a negative one. When you have a moment, we'd like to learn more about what transpired. Please contact me at your convenience. Regards, Robert Silva General Manager robert@lexusofglendale.com
My experience was good.
My experience was good. I know they can be better. Tony was great, a little lack of communication and delay from the team regarding my service. However, things got sorted and they made sure I had a loaner and I picked up my vehicle the next day.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback, Lue! We're glad to hear that Tony provided great service and that we could sort things out for you. We’re always looking to improve communication and appreciate your insights. Hope you enjoy your vehicle! Regards, Robert Silva General Manager robert@lexusofglendale.com
efficient and reliable and great service to the working
efficient and reliable and great service to the working mom who is always running behind the time. Sergio, you the best advisor. I can always trust you with my vehicle. thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Noah, thank you for your fantastic review! We're thrilled to hear that Sergio has been such a reliable advisor for you. Your trust means the world to us, and we're here to keep you moving smoothly! Regards, Robert Silva General Manager robert@lexusofglendale.com
Jorge was kind and attentive.
Jorge was kind and attentive. Received a great service. Highly recommend him. I will definitely go back to him for the next service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with Jorge. Our team strives to provide exceptional service, and your recommendation means a lot to us. We look forward to welcoming you back for your next visit! Regards, Robert Silva General Manager robert@lexusofglendale.com
Going to be honest, when I walked in and no one greeted
Going to be honest, when I walked in and no one greeted us, or not having anyone at the front desk was slightly disappointing. The staff at the parts department was just looking at us without saying a word to us. But after one of the employees let us know that the sales people were in a meeting and one would come and help us in just a minute. Then came Jack. Jack was very helpful in 1. Finding the perfect fit car for us 2. Getting us a FANTASTIC deal on our car 3. Making us feel valued and important Overall I can’t say enough good things about Jack and Nick in Finance! 100% ask for Jack to help you find your dream car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ye, We're glad that Jack was able to turn things around and help get you into the vehicle you deserve. We appreciate your feedback regarding the start of your visit. We will be addressing this with our team and making sure they're greeting our guests when they arrive. We hope you're enjoying your new vehicle thus far and we can't wait to see you here at your first service visit. Regards, Robert Silva General Manager robert@lexusofglendale.com
I was in and out, reliable, speedy, & easy to work with.
I was in and out, reliable, speedy, & easy to work with. Definitely bringing my other car here as well!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic review, Razmik! We're thrilled to hear you had a speedy and reliable experience. We look forward to seeing you and your other car soon! Regards, Robert Silva General Manager robert@lexusofglendale.com
Very friendly staff, efficiently handled my needs.
Very friendly staff, efficiently handled my needs. I would definitely reach back when I need to get service done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Araksi! We’re thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we look forward to assisting you again in the future! Regards, Robert Silva General Manager robert@lexusofglendale.com
Ivan was fantastic and professional.
Ivan was fantastic and professional. He was able to answer all my questions about the vehicle and made me feel like my visit was his number one priority. I felt like I found the perfect vehicle and the dealership cares about customers and and customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear about your positive experience with Ivan! Our team is dedicated to providing top-notch service, and it’s great to know you felt prioritized. Enjoy your new vehicle, and thank you for sharing your thoughts! Regards, Robert Silva General Manager robert@lexusofglendale.com
Chris garabedian and Sergio were exceptionally helpful
Chris garabedian and Sergio were exceptionally helpful and very professional. I will be returning to this dealership for future services.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Isabel! We're thrilled to hear about your positive experience with Chris and Sergio. We look forward to welcoming you back for your future service needs! Regards, Robert Silva General Manager robert@lexusofglendale.com