Reviews
My first time seeing Helen at sales department and she is
My first time seeing Helen at sales department and she is very friendly, patient and knowledgeable. She has taking her time to explain all the questions to my wife and I which we ever have from other dealer. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear about your positive experience with Helen. It's great to know she made such an impact with her friendly and knowledgeable approach. We appreciate your feedback and look forward to serving you again in the future! Regards, Robert Silva General Manager robert@lexusofglendale.com
The best dealership I have gone to after I have purchased
The best dealership I have gone to after I have purchased 4 cars,so far!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We're thrilled to hear you’ve had a positive experience with us. Your loyalty means a lot, and we look forward to helping you with your future car purchases! Regards, Robert Silva General Manager robert@lexusofglendale.com
It's the service consultants who have brought me back to
It's the service consultants who have brought me back to this dealership: Jerry Temores and Jorge Navarro (and Mark). They are the ones who make the difference.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your kind words! We're thrilled to hear that Jerry, Jorge, and Mark made such a positive impact on your experience. Our team is dedicated to providing exceptional service, and your feedback means a lot to us. Looking forward to seeing you again soon! Regards, Robert Silva General Manager robert@lexusofglendale.com
great services with a loaner.
great services with a loaner. Victor went over with me on some of the features on the car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the fantastic review, Kevin! We're thrilled to hear you had a great experience with our services and that Victor was able to assist you with the car features. Your satisfaction is our top priority! Regards, Robert Silva General Manager robert@lexusofglendale.com
We were contacted by Ervin about a special offer they had
We were contacted by Ervin about a special offer they had in February. Easy and stress free process of trading in our car and upgrading to a newer Es350. He got us the best deal on the car we wanted. Very honest and respectful gentleman. It was a great experience working with him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, AV! We're thrilled to hear about your positive experience with Ervin. It's great to know that he made the process easy and found you the best deal. We appreciate your kind words and look forward to helping you again in the future! Regards, Robert Silva General Manager robert@lexusofglendale.com
Appreciated the ease and speed for which the team took
Appreciated the ease and speed for which the team took care of a recurring customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Erik! We're thrilled to hear that you found our service quick and easy. We always strive to provide the best experience for our customers, and your feedback motivates us to keep it up! Regards, Robert Silva General Manager robert@lexusofglendale.com
I was a little nervous looking for a car to lease.
I was a little nervous looking for a car to lease. Fred Yeo, at Lexus of Glendale, patiently walked me through, step by step, everything I needed to know in leasing a car. He pretty much answered a lot of my questions before I even asked. He made decision process a BREEZE! To top it off, paper work was done in 15 minutes. WOW! I'm not kidding, but the best part was the great leasing deal he got me! Thank you, Fred!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cathy, we’re thrilled to hear about your smooth leasing experience with Fred! It’s great to know he made the process easy and efficient for you. Your satisfaction is our priority, and we appreciate your kind words. Enjoy your new car! Regards, Robert Silva General Manager robert@lexusofglendale.com
Lexus of Glendale Service is the best place to go for any
Lexus of Glendale Service is the best place to go for any vehicle concerns. So professional and always looking out for the customer’s best interest and safety.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re thrilled to hear you had a great experience with our service team. Your safety and satisfaction are our top priorities, and it’s wonderful to know we met your expectations. We look forward to serving you again! Regards, Robert Silva General Manager robert@lexusofglendale.com
Every person I spoke to was extremely kind and helpful,
Every person I spoke to was extremely kind and helpful, especially given how busy they were. Only snafu was that I had to follow up multiple times because the parts department never notified me when my parts arrived, and was quoted different amounts when speaking to different representatives. Always going to be my main deal ship though!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We’re glad to hear our team was helpful. We apologize for any miscommunication regarding your parts and appreciate your patience. Your loyalty means a lot to us, and we’re committed to improving our processes to serve you better in the future. Regards, Robert Silva General Manager robert@lexusofglendale.com
The Service Team led by Tony Chavez and his loaner staff,
The Service Team led by Tony Chavez and his loaner staff, Gracie, are very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience with Tony and Gracie. Our team takes pride in delivering professional service, and your feedback means a lot. We look forward to assisting you again! Regards, Robert Silva General Manager robert@lexusofglendale.com