Reviews
Both sales and finance were great.
Both sales and finance were great. My drive to the dealership was worth it. Would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Deanna, we're thrilled to hear you had such a positive experience with our sales and finance teams! Your recommendation means a lot to us. Thank you for making the drive, and we hope to see you again soon! Regards, Robert Silva General Manager robert@lexusofglendale.com
Experience was great and the customer service of the
Experience was great and the customer service of the service advisors was great also. Will be back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maisha, we're thrilled to hear you had a great experience and enjoyed our customer service! Our team looks forward to welcoming you back soon. Thank you for your kind words! Regards, Robert Silva General Manager robert@lexusofglendale.com
Tony was clear in explaining the charge printout, which
Tony was clear in explaining the charge printout, which itself was not so clear. He also took time to explain current service and future service expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Lyn! We're glad to hear Tony provided clarity and took the time to address your questions. Our team is committed to ensuring you have a great experience with us. We appreciate your support! Regards, Robert Silva General Manager robert@lexusofglendale.com
Superb service.
Superb service. Danny Mata took great care of us. Fast and efficient service. We were very comfortable waiting and the wait was not long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your 5-star rating, Tony! We're so pleased to hear Danny and our team went above and beyond to ensure an excellent visit. We look forward to working with you again soon! Regards, Robert Silva General Manager robert@lexusofglendale.com
I took my car in for the 15,000 miles service.
I took my car in for the 15,000 miles service. Waited in the customer lobby area for about an hour and a half. I was surprised at the how fast they got done with my car. I have been to other lexus dealer and have waited for longer period of time for just an oil change. Will definitely be going back for future services. Thank you guys keep up the good work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yam, we’re thrilled to hear about your positive experience! Our team works hard to provide efficient service, and it’s great to know you noticed. We look forward to seeing you again for your future services. Thanks for the kind words and support! Regards, Robert Silva General Manager robert@lexusofglendale.com
Excepcional service consultant very attentive and
Excepcional service consultant very attentive and professional, technician resolved issues with our vehicle, staff is very attentive with customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had an exceptional experience with our team. Your kind words about our service and technician truly motivate us to keep delivering top-notch support. We appreciate your feedback and look forward to serving you again! Regards, Robert Silva General Manager robert@lexusofglendale.com
I received excellent service from this dealer both before
I received excellent service from this dealer both before and after bringing my car in. The service advisor was knowledgeable and professional and I was provided with a Lyft ride both home and back to the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had such a positive experience with our team. Providing excellent service is our priority, and we're glad you appreciated the support and the Lyft ride. We look forward to serving you again in the future! Regards, Robert Silva General Manager robert@lexusofglendale.com
The service was top notch from the minute I pulled into
The service was top notch from the minute I pulled into the service driveway. I was promptly greeted and told that a service advisor would be with me momentarily. My service advisor was friendly and went over the his service recommendation and explained his rationale for it as opposed to the one I had selected. He promptly checked me in. The waiting lounge was very comfortable and well stocked with beverages, magazines, and computers to use, if necessary. I was regularly updated via text, and when it was time to pick up my car, the process was as simple and straightforward as when I dropped the car off.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
SD, thank you for your fantastic review! We’re thrilled to hear about your positive experience and that our team provided top-notch service. It’s great to know our comfortable lounge and communication kept you informed. We look forward to serving you again! Regards, Robert Silva General Manager robert@lexusofglendale.com
Overall, the level of care was great.
Overall, the level of care was great. Sergio, my advisor, was very helpful and personable and assisted me with all of my questions and concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic feedback, Nick! We're thrilled to hear that Sergio provided you with exceptional care and support. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Regards, Robert Silva General Manager robert@lexusofglendale.com
I always go to Lexus Glendale to get my service done.
I always go to Lexus Glendale to get my service done. Alexander was very pleasant and very helpful. He kept me updated. I have nothing to complain about.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Beth, thank you for your fantastic feedback! We're thrilled to hear that Alexander provided you with excellent service and kept you updated. Your satisfaction is our priority, and we look forward to seeing you again at Lexus of Glendale! Regards, Robert Silva General Manager robert@lexusofglendale.com