Reviews
Write a reviewDon't be fooled!
First of all, don't be duped into believing this is an authorized Land Rover dealership. It isn't. I called to inquire about a specific vehicle advertised in the business' ad, and was assured it was still there. After driving 85 miles, I learned that they had "sold" the vehicle. The person I spoke to initially at the dealership recalled my phone call and denied that he had said the vehicle was still available. He mysteriously disappeared and another person came out to speak with me. This person seemed polite and did his best to pacify me. I did look at the lot's selection of vehicles and was not impressed. Most were suffering from body damage and shoddy attempts of repairs. Combine this with no parking, and you have a sub par buying environment.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
DEAR CUSTOMER THIS IS CAMRAN THE GENERAL MANAGER AT SANTA MONICA ROVER I AM VERY SORRY THAT YOU WERE NOT SATISFIED WITH YOUR VISIT .WE ARE A HIGH VOLUME DEALER AND WE CAN NOT PROMISE THAT THE CAR YOU ARE INTERESTED TO BE AVAILABLE AT ALL TIMES .PLEASE CONTACT ME PERSONALLY AND I WILL DO ANYTHING IN MY POWER TO SATISFY YOU