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Jim Hudson Cadillac

(393 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:30pm
Tuesday 8:30am–8:00pm 7:00am–6:30pm
Wednesday 8:30am–8:00pm 7:00am–6:30pm
Thursday 8:30am–8:00pm 7:00am–6:30pm
Friday 8:30am–8:00pm 7:00am–6:30pm
Saturday 8:30am–6:00pm 7:00am–3:30pm
Sunday Closed Closed

Reviews

(393 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Hudson Cadillac from DealerRater.

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Great service department

Had an unexpected issue come up with my vehicle so I immediately went to Jim Hudson to have it repaired. The service department was outstanding and took me in without an appt. The faulty part was replaced and my vehicle was washed and vacuumed and returned to me ready to go. Great service. Would recommend them to anyone .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Car service was excellent. They even asked me about my windshield wipers and they cleaned them for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review. We look forward to servicing your vehicle again in the future.

prompt attention, thorough job

My repairs were taken care of quickly. I waited for my vehicle and was completely satisfied with the whole process. Most importantly, everything was completed and my vehicle was really washed well. Thank you for your excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2015 cadillac

The best customer service. I was in and out in no time. Very professional Thanks Judy Smith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change and tire rotation

Seth at service desk got us signed in and was willing to take my wife anywhere she wanted to go while the work was being done. I got there and took her to lunch by the time we ate the car was ready. Seth gave us his cell number in case we had any questions, very helpful guy. Thanks David Adams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jim Hudson Cadillac Recall Service

I had my 2014 Cadillac ATS serviced for 3 recalls. I received a loaner vehicle and the service was quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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excellent sales experience

Our salesman made for my best car buying experience. We started online and drove my exact car away the next day, no fighting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad Service

My experience thus far has been terrible with Buick. I have emailed, and called to ask a few questions, and i have not gotten a response. I believe your corporation is waiting for my warranty to run out, then i will get accurate information about what is going on with my 2014 Buick Encore, that has had 3 batteries in less than two years!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

Neal Moseley is an excellent service advisor. I have never had a problem with Jim Hudson's service and have been using them since 1981. I never buy a car or truck from anyone else due to the service I receive and advisor's like Neal is one of the reasons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My first service visit at Jim Hudson Buick GMC Cad

My GMC pickup I bought from Jim Hudson Buick GMC Cadillac was due it's first scheduled service. I called ahead on Friday to make an appointment for Saturday. I was given a time, which was very close to the time I requested. I arrived at JHBGMCC the next morning, pulled in the service bay, was greeted by friendly personnel and went to the service waiting area, where I found comfortable chairs and free refreshments. Even my 3 year old son enjoyed our wait, which by the way was not long! My truck was serviced, tires rotated and washed in less than 1 hour. "JHBGMCC Express Service" truly is an express service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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