Jim Hudson Cadillac

Jennifer Justice at Jim Hudson Cadillac truly makes the car-buying experience delightful! Her dedication to customer satisfaction and her wealth of knowledge shine through every step of the way. Highly recommend working with her! Jennifer's warm personality and attention to detail made the whole process stress-free and enjoyable. She truly goes the extra mile to ensure you drive away happy and confident in your new vehicle." Let me know if that captures what you're looking for!

Jennifer Justice at Jim Hudson Cadillac truly makes the car-buying experience delightful! Her dedication to customer satisfaction and her wealth of knowledge shine through every step of the way. Highly recommend working with her! Jennifer's warm personality and attention to detail made the whole process stress-free and enjoyable. She truly goes the extra mile to ensure you drive away happy and confident in your new vehicle." Let me know if that captures what you're looking for!

We had a great experience. Erwin made the entire process easy and seamless. We drove 2.5 hours to pick up our new vehicle. We had attempted to work with other dealers, but Erwin won our business. Thanks!

I spoke with a salesman pertaining to one of their 2025 Escalade Sports vehicles. I won't name the salesman but I spoke with the salesman about wiggle room on the vehicle and he informed me that there was some. We all know that the MSRP is a suggested price not set in stone and if a dealership wants to work with you to sale a vehicle then they either will or won't. But the salesman gave me an out the door price which meant the MSRP was worked a bit. So I informed him that it was still a bit outside of the range I was looking for but there's a witness to this number I was given. So, I call him back the next day and speak with him to get a little bit more wiggle. He proceeds to inform me about going through one of their finance companies even though I already have my pre-approval and that they can probably get me a better rate. I said ok and he informed me that he'd speak to whoever he spoke to about the price and send me the paperwork. We'll next day no paperwork and then no answering of attempts to reach him. Manger (Marc Rosario) texts my SIL phone number to contact him. We'll, I did. Explained that I was given a number out the door amount which he bluntly tells me no. They're not discounting 2025's. Well the 2025's were on the lot around September 2024 so the hard stance on MSRP is baffling and some already have various 2026s model cars on the lot. However after Mr. Rosario tells me I'm not being factual, he calls the salesman in tells the salesman what I said about the price and the salesman boldly declares he never said it! I was flabbergasted. Mr. Rosario then proceeds to rattle off numbers that aren't required so I say it's not necessary because the information he received from his salesman was a lie. I didn't bother to bring up the additional conversation about another price adjustment and being told I'd be sent paperwork to go through their loan affiliates. So I proceed to tell Mr. Rosario again that it's fine as I saw the same vehicle with an MSRP $2,000 lower and he says good luck finding a discounted 2025 and hung up in my face. The only reason I was dealing with them is they came highly recommended by a friend but I guess it's a roll of the dice. The unprofessionalism was absolutely sad and the phone hang up was disgusting and disrespectful. I was polite in my conversation with him the entire time. Based on my interaction--I would not recommend However the recommendation to deal with them came from someone with positive interactions. So take it for what you will. But lying to me and on me what's totally unprofessional.

In the past 6 months, my family has purchased 3 new vehicles from Jim Hudson Buick/GMC Columbia. Reggie was our salesperson for all 3 purchases. His transparency and attention to detail are unmatched. Reggie's impeccable customer service has definitely us longterm customers.

I had a great experience buying a used vehicle thinking since I was buying used I would not be valued but I was pleasantly surprised having Erwin as my Sells Rep he gave me and my wife a great experience . There was no pressure to buy but listened to our expectations of the vehicle we were purchasing. Same goes for the Finance guy whom I regret I don’t know how to pronounce his name ( my fault not his). He was professional and there was no pressure to buy anything we said we didn’t want. We plan on buying from this dealership again.

I scheduled an appointment for the suggested manufactured maintenance. I was advised I could take the shuttle back home instead of waiting in your lobby. When I came to my scheduled appointment, I was told the shuttle was out on a call and I would have an hour and forty-five-minute wait. I asked for a courtesy vehicle and was told I couldn't be accommodated. Needless to say, I was upset; I'm currently house hunting and my realtor and I had plans to search actively by Google Meet and I had other important things to accomplish at home that day (Monday, January 20th). It seems every time I come to Jim Hudson there is a hiccup with my receiving the quality service that is mentioned. A simple brake job turns out to be something that I was having to explain over and over again that I wanted/needed performance brakes and I still didn't get exactly what I needed/wanted. This is very frustrating to me because I prefer Jim Hudson and now I'm considering taking my future services for my Buick elsewhere when I rather not! *****I would like to take the time to point out the services of Gary is the service shuttle driver who eventually was assigned to take me home and also pick me up. He was extremely kind and very professional. he is a great asset and is what I expected of everyone and everything else but was sadly disappointed! Gary, you're the benchmark that the rest of the staff need to look to as an example of GREAT customer service!****

If you're in the market for a new vehicle, I cannot recommend Jim Hudson Buick highly enough! From the moment I walked through the doors, I was greeted with warm smiles and a welcoming atmosphere that made me feel right at home. The standout experience, however, was undoubtedly thanks to Trent McQueen, an exceptional salesman who truly goes above and beyond for his customers. Trent's knowledge of the vehicles was impressive, and he took the time to understand my needs and preferences. He patiently walked me through various options without any pressure, ensuring I felt comfortable every step of the way. What truly set Trent apart was his genuine passion for helping customers find the perfect car. He listened intently to my questions and concerns, providing thoughtful answers and insights that made the decision-making process so much easier. The entire purchasing experience felt seamless and enjoyable, thanks to Trent's dedication. He even followed up after the sale to ensure I was completely satisfied with my new vehicle. It's rare to find a salesperson who combines professionalism with such a personal touch, and I am genuinely grateful for Trent's support. If you're considering buying a car, do yourself a favor and visit Jim Hudson Buick. Ask for Trent McQueen, and I assure you, you'll be in excellent hands. This dealership sets the bar high for customer service, and Trent exemplifies what it means to truly care about your clients. Thank you, Jim Hudson Buick and Trent, for making my car-buying experience unforgettable!

The Service writer was very nice to deal with. The waiting area was clean and comfortable, stocked with coffee, water and snakes for while you wait. I was getting my oil changed and tire routed.

Poor Service Department and Service Manager Russell Mitchell. They don't stand by their word.