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Jim Hudson Cadillac

(393 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:30pm
Tuesday 8:30am–8:00pm 7:00am–6:30pm
Wednesday 8:30am–8:00pm 7:00am–6:30pm
Thursday 8:30am–8:00pm 7:00am–6:30pm
Friday 8:30am–8:00pm 7:00am–6:30pm
Saturday 8:30am–6:00pm 7:00am–3:30pm
Sunday Closed Closed

Reviews

(393 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Hudson Cadillac from DealerRater.

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Great service.

The repair to my tire took less time that I thought. Everyone is helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best Service Available

Many thanks to Neil M. for expediting the problem with my 2010 SRX. A recently purchased battery replacement was found to have a defective cell. The Tech immediately discovered the problem and another new battery was installed. Problem solved! My vehicle was then washed and returned to me in short order. Jim Hudson Automotive continues to provide quality service to their customers! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great overall experience

Thank you so much for helping me purchase my ATS Cadillac. You went above the call of duty and went to New York to purchase the one I wanted. Thanks to Mark Black for his professional assistance, and for enlightening me on "how to use" all of the extras and differences from the CTS I traded. Thanks again for your excellent customer assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Long Time Customer

Excellent customer service. Tyrone immediately recognized me, greeted me, and got the service started on my car. He was even able to see that the extra work was completed that was not scheduled. The facilities are in excellent condition and everyone on the inside was courteous. It was a wonderful visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Treatment is wonderful

I have used other dealerships, but by far, Jim Hudson is the best. It's clean, service is excellent and they always treat me well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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leased another Cadillac SRX

ready to lease another SRX so I swapped my 2013 for a 2016..It was easy and Lindsey in Auto Exchange handled my experience with the upmost respect to my requests. I will definitely return for another auto when this lease is up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer service

The service advisor wasn't customer service friendly & displayed the attitude of "whatever". At the end of my appointment, he made a smart comment in regards to my concern about my wipers being stolen from there before. I can't recall his name but I do not want to have anymore encounters with him.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recalled for lift gate

Work was completed in a timely fashion and was much appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased a new GMC Canyon

Great approach to new car buying. Tom was a fantastic representative; made me feel right at home. Very professional all the way around. Every question I could come up with was answered. I am not easy to please, but these folks did the job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

This is the second Acadia Denali that we have purchased because we love this vehicle. The people at this dealership are courteous, knowledgeable, and helpful. Neal in the Service Department is very, very good at what he does. Skeeter, our sales rep, was excellent to work with and was very friendly and knowledgeable. The only negative is that GM has cut out their program with loaning service cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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