Reviews
Took vehicle in for oil change and to check passenger...
Took vehicle in for oil change and to check passenger side seat belt that was catching/ licking up and not operating correctly. Service Advisor immediately order new assembly as a rush. Received call a few days later and had assembly replaced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Judi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Friendly staff/vehicle covered under warranty/ parts...
Friendly staff/vehicle covered under warranty/ parts ordered, parts repaired. No problems, quite please at how fast the process took. Customer for life as far as I’m concerned.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jc, we're so pleased to hear that everything was completed so quickly and to your satisfaction! It means so much to us to have earned your trust in our business! Thank you so much for being one of our valued guests and we look forward to your next visit! Safe travels!
House calls for simple repairs and maintenance
Due to the situation with covid, Mullinax offers "house calls" for general maintenance of vehicles - including oil changes, tire rotation as well as certain repairs. This was a great relief as we are among the high risk population. The technician, Robert, was friendly, courteous and very thorough with the work. We have already suggested this to our neighbors.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your expectations and really help you out! At Mullinax Ford, we value our customers! If there is anything else we can do to assist you, please let us know! Take care!
buying was a positive experience
I bought a truck with a trade and the process was easy and fair. That truck was destroyed in an accident five days later. As soon as the insurance settled I called Josh and he looked up several trucks as potential replacements. Again the process was easy and fair. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
David, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Service
My buying experience went very well. I purchased a vehicle and decided I needed to switch it within the 5 day exchange policy. It was a quick and easy process, they did not give me a hard time. The salesman Ryan Carmody was very approachable, not pushy at all, and gave excellent service. I highly recommend shopping here as they made my car buying process awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Collin, thank you for your kind words and congratulations on your new vehicle! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mullinax Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
2019 Fusion
Service recall; it broke, they fixed it. Everyone was friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary Dean, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Good dealer, there are a lot of bad ones
I just wish they would have had masks on as I did. The only person there with a mask was the payment guy, a very nice young man. This was right when the pandemic was getting worse and I was hesitant to go out but needed a car. I want to know the price up front and this dealer does not play games.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!
LINCOLN MKZ
oRIGINAL PURCHASE WAS A GOOD EXPERIENCE. aLL VISITS FOR SERVICE WENT WELL.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Walter, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Outstanding in many ways...
My salesman, Carlos Salome made sure I was satisfied with the vehicle I chose and the price I paid. He was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Great service
Very very happy with the whole experience could not have asked for a better salesperson. It’s convenient that it’s local and can stop in anytime for any problems or questions and hours are great too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!