Mullinax Ford of New Smyrna Beach

I purchased a used hybrid car last year. I am in the process of filing my taxes and am trying to claim a credit it qualifies for. It turns out they never filed the paperwork. I and my husband have called many times and been told someone will work on it and call me back. Then they become unavailable and never call back. The tax credit is almost $4000.00. I will never shop this store again.

John was my salesman, Adam was the sales manager. I forget the name of the finance guy, but he was very nice too. This was one of the greatest dealer experiences I have ever had. First of all they have no dealer fee. The entire team went above and beyond. They all kept every single promise they made. John was very attentive to our needs. I can’t recommend this place enough.

My 24 year old daughter drove to New Smyrna from her home in Lake Mary. Went to Mullinax to shop for a new Ford Ranger. During this process, the service department wanted to drive her car to come up with a trade-in value. Apparently, within 2 blocks of the dealership (while being driven by a service tech), the engine "locked up". They towed the vehicle back to the dealership. Said they had no idea what happened but the oil light started flashing and then the car cut off. The salesperson provided my daughter a sales price which included $1,000 credit for her vehicle. (Kelly Blue Book was ~$5k). She had to leave the vehicle overnight. The next day, the service department called and said that they had to add 2-3 quarts of oil, but the vehicle wouldn't start. Said that they needed to install a new starter to even see if the engine would turn over. I asked them to wait to do anything until we decided what we were going to do. I asked the service tech if they would hold the car until we decided. He said yes. I then called the salesperson who had provided the original price. I asked if he would negotiate the quoted price and he said No, the price is the price. We then went to a Ford dealership in Sanford (a few miles from my daughter's apartment). The same vehicle was at the new dealer. I explained the whole situation to the salesperson. He was very friendly and negotiated the price of the vehicle to our satisfaction. We agreed to purchase the vehicle and the Sanford dealer agreed to get the old vehicle from Mullinax and bring to their shop so that my daughter could get her belongings and the tag from the vehicle to transfer to the new vehicle. The next day, the Sanford dealership called and said the old vehicle was at their place. When my daughter got there, someone had ransacked her car. She always carries a "bug-out bag" in her vehicle. All of the contents of the bag were dumped out in the back of the vehicle and some items were taken (9mm ammunition among others). The bag itself was also gone. My wife always makes our kids carry rolls of quarters in their vehicle in case of emergency. All of the quarter rolls, plus all other loose change in the vehicle were stolen. I have called Mullinax. I asked to speak with the manager, but was transferred to voicemail. I went on their website and sent a message asking someone to call me to explain the theft and ransacking of the vehicle. I have not heard back, so I thought I would share my experience with this dealership. I can't prove anything about the actual status of the breakdown of the old vehicle or who,when,where the car was vandalized, but the whole ordeal was pretty shady with this outfit.

Excellent service experience and competitive pricing! Moe, my Service Advisor; Lynwood, the Quick Lane Manager; and James, the Service Tech, were terrific in getting me new the exact tires at a very competitive price. They got them in sooner than promised, and when there was a little glitch on the install, they got it addressed immediately. Will definitely return for service.

Excellent service with their home pickup.drivers are great to talk to and very polite. Nice, clean quick work by the mechanics. Completely satisfied.

Took care of the deal mostly through texts with our salesman, Jack. Never felt any pressure and felt very comfortable throughout the entire process. Any questions or concerns we had, they answered or alleviated. Highly recommend this process and this dealership Yeah.

Your Service department advisor Von Hamm is an exepectional employee in which the company should be so proud to have. He went above and beyond his work ethics. However, I cannot say the same for the management of the Service department as I do not trust them and tend to be unfair.

We drove to the dealership to see the car but was told the car was unavailable. It has a bad transmission & they were deciding whether to fix it or send it to auction. Just a waste of time and gas for us.

We’re so pleased with our recent purchase at Mullinax Ford in New Smyrna Beach and especially thank Jack Tuthill for all the helpful information and professional guidance during the entire process. Jack gave us the space and time we needed to make the best decision for ourselves . Thank you, Jack, and the entire team at Mullinax Ford NSB.

Smoothest transaction I have ever experienced. Very friendly and professional. I would diffidently use again.