Reviews
Great service (on the phone and in person and truly no...
Great service (on the phone and in person and truly no additional fees during the sale of the truck. I would buy again from Mullinax Ford. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ashley is great to work with thank you . Ford is the mnfr...
Ashley is great to work with thank you . Ford is the mnfr that we represent in our house hold and ashley presents the brand very well Thanks again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi John! Thrilled to hear that you are a Ford household and that Ashley is representing the brand so well! Enjoy your new vehicle!
The sales team was polite, I like the no haggle process....
The sales team was polite, I like the no haggle process. They exceeded my expectations in price and service. I will be recommending them to all of my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Above and beyond any dealership and service department...
Above and beyond any dealership and service department I’ve ever interacted with! Great job Mullinax Ford in New Smyrna Beach. Ashley Ballard you ROCK!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Melissawestland, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
2020 F250 Platinum
Awesome experience. Highly recommended. Very prompt and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John Gillingham, thank you for your kind words and congratulations on your new vehicle!
Certified Ford purchase
Good experience in buying certified preowned explorer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fred, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Ken Carter
Engine light on. Took it in to service.spoke with John. They had to replace the engine due to a factory defect. Gave me a loaner to drive. Replaced the engine promptly. John was great with communication and took good care of me. My 5th Ford from Mullinax. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kenneth, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Ford F-150 XLT sport
Went to look at a used truck, salesman was awesome, for a few thousand more I got a new truck. Absolutely love my new Ford F-150
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, thank you for your kind words and congratulations on your new F150! If there is anything else we can do to assist you, please let us know. Take care!
Mullinax Ford
We have recently purchased a Mazda3 at Mullinax Ford in New Smyrna Beach (FL) and it was a great experience. The personnel was extremely polite and "non pushy" at all. Everybody was wearing a mask, which we sincerely appreciated it. The price was clearly stated and the absence of dealer fee was a very attractive feature for us. We had an overall great experience and definitely recommend Mullinax Ford dealership in New Smyrna Beach.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Domenico, thank you for your kind words and congratulations on your new vehicle! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
2018 Jeep - no paperwork or plate -repairs needed
I purchased a 2018 Jeep Wrangler mid July. I did not physically see if or drive it. They delivered the Jeep to my house. I signed many documents and was assured that I would receive the paperwork and the plate within a timely manner. A couple of days after receiving the vehicle I drove it in the rain and both sides (upper right hand corner of the window/door) leaked. I had to bring the vehicle to a dealer in my area . It is now 4 weeks later, I still do not have the plate or paperwork on the vehicle. I had called and spoke to the sales Manager, Adam and he re-assured me that all of the paperwork and plate would be at my house on August 17th. They would Fed-Ex. That never happened. I again left a message for him on August 18. I am disputing a $5000 charge through my credit card. So not only do I not have the paperwork but I have a 40k jeep that is leaking in another dealer's facility. I have been purchasing cars for many years and this is the worst experience I have ever had. I would never recommend buying a vehicle from this dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Regina, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. We take our customers? comments seriously so we hope that you?ll reach out to our Service Manager, Greg Benefield at (386) 428-9094, or gbenefield@mullinaxford.com, so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. We hope to hear from you soon. Take care.