Reviews
Mullinax Ford
I could not have asked for better. Excellent care and service. They listen to their customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place to buy a car
Mullinax Ford made purchasing a new car a positive experience. They gave me a great deal. Our salesman Carlos was a pleasure to work with. I highly recommend them.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sharon, we're happy to hear you had a positive experience with us. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon. Safe travels!
Survey
Every time I went there, everyone was so nice and professional
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Juanita, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to our Service Manager, Greg Benefield at (386) 428-9094 or gbenefield@mullinaxford.com at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Not happy you did away with the rewards program
Hour and a half wait for an oil change. Ford did away with the rewards program and replaced it with FordPass that you have to create a new account for. Tried to sign up for it for like 40 minutes and it failed over and over, finally gave up. I have several oil change/tire shops closer to my home but always used Ford so I could earn points toward service. Now that the incentive is gone i probably will go to a local shop instead.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Window Blades
We were very pleased to be informed by the Service Dept. Rep, that the problem with one of the window wiper blades hanging up was not caused by something like a wiper motor (very expensive to replace). That it was hanging up because the window wiper blades were "sticky" due to being 3 years old and simply needed to be replaced. The cost to replace the pr. of blades was reasonable at $35. Hopefully this pr. of wiper blades will last 3 years, till the loan is paid off.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!
Wade Mahood
Was serviced at Quick Lane. They took care of the factory recall as well. Had tried earlier to get the recall done at the dealership but was treated rudely by the service writer and lectured because I had not called for an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
truck buying 2019
great experience buying a new 2019 truck from New Smyrna Beach. My salesmen Jack T. was very helpful in every step of this buying process. thank you all. Great job. Well done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service
We purchased two trucks within a year at Mullinax and both times the service was outstanding! Their selection of trucks on the lot was the best we'd seen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Review
Great customer service. They make everything seem so much easier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Angelo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mullinax Ford.
eboggs1947@gmail.com
I have bought several cars and trucks from Mullinax Ford and have always been happy with all aspects of dealing with them. As far as having repairs or having it serviced, a Ford dealership is the only to go.........EB
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase