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Mullinax Ford of New Smyrna Beach

(769 reviews)
Visit Mullinax Ford of New Smyrna Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 398-9239 (877) 398-9239
Used (877) 397-8356 (877) 397-8356
Service (888) 318-1379 (888) 318-1379

Reviews

(769 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of New Smyrna Beach from DealerRater.

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quick no pressure car buying experience

I have purchased 5 cars from Mullinax. I always do a financial analysis before buying and Mullinax always surpasses their competition. The buying experience is always no hassle. Low pressure and quick. We have purchased many vehicles and this is the dealer all others should benchmark. The Sales Consultant we use is Chip Torman, he is courteous, professional, knowledgeable and always follows through to ensure we are delighted with vehicle and the buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review and for being a loyal customer to Mullinax Ford. We are happy that we have created great experiences during your purchases. We hope you are enjoying your most recent purchase and wish you many happy miles!

Very Happy with my experience

After visiting several dealers and being constantly harassed and pressured to "make a deal today" I have to say I was very pleased with my experience at Mullinax in New Smyrna! AJ was very professional and courteous!! Will def be a repeat customer! They really worked to make it pleasurable and to get me the truck I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a review. We are happy AJ and the Mullinax Ford group made your buying experience a great one! We are excited to have gained you as a loyal customer and look forward to serving your future vehicle needs.

Top Notch

I visited 3 different local Ford dealers before looking a Mullinax Ford. None of the dealers had or could find me the vehicle I wanted and instead of working to get the vehicle I wanted they all tried to sell me something different. Mullinaz went out of their way to find the exact 2016 F-150 I wanted in a very short amount of time. They kept me informed of the search process by emails and phone calls. Once the truck arrived there were no surprises and the delivery process was excellent. All the features were explained in detailed and the buying process was quick. The experience was Top Notch and I will look at Mullinax first for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Mullinax Ford! We are glad our team provided "top notch" service during your purchase with us and we hope you're loving your new 2016 Ford F-150!! Looking forward to years of working together in the future.

Pleasant experience

Buying at the New Smyrna Beach dealership provides a pressure free buying experience. The quick service center provides expert service with minimal waiting in the new waiting area. This is definitely not your typical pressure dealership. Buyer hear removes the dread of buying a new or used vehicle with upfront pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mullinax Ford works to take the pressure out of car buying and we do our best to help customers get the best out of their purchases. We are glad you had a good experience with our team and we look forward to working with you again!

Excellent customer service. Treated us with respect and care

Went to two other Ford Dealers before going to Mullinax. The difference in treatment and pricing was astounding. One dealer was six thousand dollars more for the same car. Mullinax gave us fair price on a new car and offered what I thought was a fair price for our trade in. It was as pleasant an experience as one could expect in the car buying world. Well above my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mullinax Ford's Up Front® prices always show the best price first! We are so happy this made your purchase a pleasant experience, along with our team's care for your needs. We hope you are loving your new vehicle and wish you many happy miles!

Very Professional and Accommodating

Being a business owner with a fleet of vehicles, I unfortunately have had to buy vehicles as far away as Kissimmee. Mullinax was recommended to me by someone who had purchased a vehicle 6 months earlier. I will now pass on the recommendation to other people. The buying experience was one of the best I have had. I will recommend the dealership along with the salesman, Larry Earhart, to everyone. It is nice to have a local dealership that a local businessman can use.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We are happy we could assist you in purchasing vehicles for your business! We look forward to continuing to work with you in your future vehicle needs!

They do not treat their customers well.

Drove 1.5 hrs to look at a truck, liked it, did an application which was approved (excellent 800+ credit score) were finishing up haggling via texts (so much for their no haggling, as they kept coming down on price) anyway decided to put a deposit on the vehicle as we were getting to a number we liked.... and oh, IT ALREADY HAS A DEPOSIT ON IT ?!?! We do not ever run our credit for the heck of it, we ran credit with intentions on making a deal. That is not the right way to treat customers, they should have let the prospective customer know that the truck has a pending application but that they would contact them if it did not sale. Not only did that dealer waste our time, they more than likely caused out credit score to drop points for no reason. I typed a review on their Facebook, no profanity or anything nasty and it was not accepted... They have such an excellent rating on their Facebook because they won't allow anything less than excellent to be posted. I will not ever even think about purchasing from this dealer again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

great service

Once again a great experience Greg Wheaton was not only accomodating but very patient and knowledgeable it's because of people like him we go to mullinax that and there is no pressure put on you to buy and no games like taking your keys hostage other dealers could learn alot from this dealership I would and do recommend them to anyone looking to buy an automobile

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this feedback. We are happy Greg and the Mullinax Ford buying process made your experience with us a great one! We truly appreciate your referrals and look forward to assisting you in the future.

Customer comes first! Definitely right choice!

After totaling my car in a hydroplane, And being faced with purchasing a new car for the first time, Nick Mullins at Mullinax was an absolute angel! He was patient and explanatory through the entire process and knew answers to all of my questions. Never once did I feel as if Mullinax lost focus on 100% customer satisfaction. Even the financing department was very straight forward and helpful in explaining all of the details and numbers to me. Not only that, but Mullinax is amazing at following up with a customer after a purchase for any questions or concerns as well! If you're looking for a dealership that you can trust, I would definitely recommend Mullinax!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We apologize for the unfortunate circumstance but are glad Nick and the Mullinax Ford team could assist you when you were in need of a vehicle. We hope you have been loving your car and will return to work with us in the future!

Very nice dealership

I bought a 2015 fusion. Looked all over Central Florida and found just the one I was looking for at Mullinax New Smyrna. Got a very good price they even took my motorcycle in trade. They called me the day after the sale to tell me to come back to sign another rebate paper so I got another $750 off the price of the car. It was a very clean no pressure deal. Would recommend them 100%.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us a review and for choosing Mullinax Ford. We are glad you had a great buying experience with us! Hope you are loving your Ford Fusion and wish you many happy miles.