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Mullinax Ford of New Smyrna Beach

(770 reviews)
Visit Mullinax Ford of New Smyrna Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 398-9239 (877) 398-9239
Used (877) 397-8356 (877) 397-8356
Service (888) 318-1379 (888) 318-1379

Reviews

(770 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of New Smyrna Beach from DealerRater.

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The BEST of the BEST!

I have been buying vehicles from Mullinax Ford since 2003 and will NEVER go anywhere else! They are honest, fair, friendly and completely customer-service oriented with no phony claims or hidden costs or price-gouging add-ons like Dealer Fees! Mullinax does it like you would want ALL dealers to do it - honest, efficient, friendly Ford sales. Try them and you'll join me in recommending them to anyone and everyone! Thanks, Mullinax!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The BEST of The BEST!

I have been buying vehicles from Mullinax since 2003 and will NEVER go anywhere else! They are honest, fair, friendly and completely customer-service oriented with no phony claims or hidden costs or price-gouging add-ons like Dealer Fees! Mullinax does it like you would want ALL dealers to do it - honest, efficient, friendly Ford sales. Try them and you'll join me in recommending them to anyone and everyone! Thanks, Mullinax!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Deal

I traded my 2014 Ford F-150 Eco Boost Platinum for a 2016 F-250 Platinum with the 6.7 L Diesel. I received a fair trade in value and was able to negotiate a good deal thanks to Tom and Ken. I got a good rate on my loan through Ford Credit and was able to keep my payment in the range I had in mind. I got a much better deal than I had been quoted at another Ford Dealership and Mulling didn't play "hide your trade-in" or "keep your keys" games; both of which turn me off and leave a bad taste in my mouth. There were no surprise added cost when it came time to sign the papers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Another Great Purchasing Experience!

This is the third vehicle we have purchased at Mullinax; two personal vehicles and a work vehicle. Greg Wheaton, our sales associated has been phenomenal to work with! Prices are up front, they go out of their way to show you line by line the discounts and prices, so you never wonder about the final price! It has always been a pleasure to go there and buy a vehicle. The best part: the great service doesn't stop after you buy the car! Vehicle service, follow-up, and just a phone call to make sure everything is ok is all part of the total package! The service department is friendly, looks for ways to help save money, and has NEVER tried to sell us something that wasn't required! I can't say that with other dealers we've bought from in the past. Overall, we couldn't ask for a better car buying and maintenance experience! We recommend all of our friends and look forward to a lasting relationship with the dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind review and great rating. We look forward to serving your vehicle needs in the years to come!

Outstanding Customer Service and Easy Buying Experience

Our experience was outstanding! Terri Metcalfe was great to work with as was her support management. She helped us to locate the perfect vehicle which was brought over from their Apopka dealership. This is the place if you are looking for a no hassle stress free buying experience! The upfront pricing with no dealers fees is a winner along with the trade allowance they provided was outstanding. They have also been excellent in taking care of us in the service department to resolve minor issues with the vehicle. We have purchased from several different dealerships in Central Florida over the past 30 years and this has by far been the most enjoyable experience thus far!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Just What I was looking for

After looking for my car at several Ford dealership websites, and getting discouraged not finding what I was looking for, I was ready to settle on a used Mustang and trading off some of my wish list items. I then found Mullinax and the selections they had available were better than anyplace else I had seen. And there it was...my Mustang with the items I was looking for AND the color I was hoping for sitting at Mullinax New Smyrna Beach. Contacted them directly to verify it was still available, and after talking with Larry, placed a deposit to look at it the next day. When we arrived we were greeted immediately and while we knew Larry was not going to be available, Ken took over and made us feel right at ease. He answered all our questions and lead us through the process of purchasing the car. Everybody there was very friendly which made the buying experience painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great place to do buisness

My wife and I just bought our first new car,2016 escape, and I was satisfied with the customer service from the time we got there till we drove it off the lot. Our salesman Mike was honest and helpful through the whole process, he even sat down and played with the kids while we were finishing the paperwork. I would recommend Mullinax ford to anybody looking for honesty and quality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast, easy, always leave happy

I have my third car from mullinax now and I wouldn't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your returning business and kind review!

Mullinax Ford, N S B Fl. Great local dealership

I purchased a new 2016 Ford Edge-Titanium. It was exactly the vehicle I was looking for. I love this Ford! This is the second time I have purchased a new Ford from them. The experience was easy, fast, to the point, friendly and professional. The price was good. WOW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They treat you like family!

Everyone at Mullinex is so accommodating. They are there to make sure you are totally satisfied. My sales rep, Mike Alverson bent over backwards to get me just the vehicle I wanted at the price I wanted! Everyone there made sure I understood everything. I will always go back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We are happy Mike and our team could assist you and we look forward to working with you in the future!