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Mullinax Ford of New Smyrna Beach

(769 reviews)
Visit Mullinax Ford of New Smyrna Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 398-9239 (877) 398-9239
Used (877) 397-8356 (877) 397-8356
Service (888) 318-1379 (888) 318-1379

Reviews

(769 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of New Smyrna Beach from DealerRater.

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Glad to have made the purchase

After looking at all the truck brands for almost 6mths we finally settled on the F150 supercrew . The online pre-approval process was easy to go thru and we were called promptly with the results. Given payment options and level of financing. Upon entering the dealership we were warmly greeted buy Eric the general mngr. He introduced us to Gina " sales rep " and we went shopping for our dream truck. Upon return from the test drive we were informed of our trade value and felt it was reasonable for us and the dealership. All that was left was to go thru financing. Bepino

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Ford F150 Supercrew! We appreciate you taking the time to leave us a review and are glad to hear that your purchasing experience was a good one. Our online pre-approval and other services make car buying a breeze and we hope you will return with all your future vehicle-needs!

Good Dealership To Enjoy Your Purchase Experience:

I have done business with Mullinax in Apoka for many years, however this location is closer to my home in West Volusia, so I decided to change locations. I have been very pleased with all my dealings over the past 12 years, and have referred family and friends to Mullinax. While nothing is perfect in life, especially when spending large sums of money, but Mullinax as a dealership group has managed to make the experience one that is comfortable with less stress then most automobile dealers. With their (NO DEALER FEE'S) and Upfront Pricing, it really takes away sting you feel when you are negotiating the numbers. No Surprises at the BOTTOMLINE!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

No Dealer Fees and Upfront Pricing are just a couple of the things we do at Mullinax Ford to preserve the fun in car-buying. We are glad we were able to provide you with a great experience and truly appreciate your loyalty over the years. Congratulations on your vehicle and we wish you many happy miles!

epitome of used car salesman

Dealership was very poorly represented by a salesman by the name of " Russel", very irresponsible and a Liar. This man is solely reponsible for giving used car salesman a bad name. He is the epitome of such salesman. He intentionally lies and uses these tactics to sell cars, not to be trusted!!!!!!!!!!!!!!!!!!!!!!! Dealership was appologetic for his actions specifically Eric Kriechbaum, Eric handled situation professionally.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We appreciate this feedback about your experience and are sorry to hear it was unsatisfactory. Mullinax Ford prides itself on extending friendly service and truly apologize for the stressful encounter. We are glad to hear Eric was able to help in the end but if you would like to discuss the matters further, I am available at wecare(at)mullinaxford.com. We hope you give us the opportunity to serve you again in the future.

Pleasant and painless buying experience

Found our desired vehicle on-line after deciding we would have to order to get the truck we wanted., Another dealer we were working with actually found our truck, and after seeing the truck on your website, two email exchanges & one phone call resulted in our purchase commitment. No-haggle price, professional interaction by Steve & Kim, great facility - Outstanding! Kim made the usual paper-signing ordeal very pleasant by her sense-of-humor and presentation of the endless stack of required forms. Were expecting an insult on a trade-in offer, but it was acceptable and was part of the deal. The Mexican restaurant recommendation was awesome, thank you all! We love our F-150 Platinum!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your Ford F150 Platinum! Thank you for taking the time to leave us a review, we appreciate it. At Mullinax Ford, we offer a great selection and our internet prices are always REAL-- no haggle necessary. Glad we could get you into a truck you love and hope you'll return in the future!

Anthony Peritore

My buying experience was terrific and the staff goes out of there way to get you what you need. The service department so far for me has been great and the parts dept is very good also. This dealership is by far the best ford dealer I have run into and I have had fords for over thirty five years. No hassle and very up-front people there whom wish to help at all parts of your dealings with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

When most dealerships do something one way, we want to go the opposite way! Mullinax always puts the customers' needs first and tries to make the buying experience as stress-free as possible. We are happy to hear that all of our departments have been of great service to you and hope to have that continue in the future. Congratulations on your new vehicle!

Best dealer we have ever dealt with

My husband & I purchased a new vehicle at Mullinax and it was the best experience we ever have had with a purchase. Our salesman, Anthony was courteous and not pushy in any way. He listened to our needs and allowed us to choose the vehicle that fit our needs. He was so accommodating. The manager offered us a fair trade in and the "No Hassle" policy prevented the exhausting back and forth dealing that we have experienced elsewhere. We have been telling all of our friends about the wonderful experience we had at Mullinax. When we need a new vehicle, we will definitely come back to Mullinax.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's true, our No Hassel policy, Up Front Pricing, and no Dealer Fees make car buying fast and stress-free! We are glad to hear that we were able to provide great service while finding you a vehicle that fit your needs. Congratulations and we look forward to working with you in the future!

Excellent

I went in with a budget and the salesman and the manager worked with me so that I could get the vehicle I wanted and I didnt have to settle. From walk in to walk out with a new vehicle was less than 2 hours. Going back to get another vehicle from there early next year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Tina! It's great to hear your positive feedback. Making sure our customers are happy with the car buying process at Mullinax Ford is very important to us. Glad you will be returning; we look forward to assisting you in any way that we can!

Mullinax Ford is the BEST!

When you are ready to buy a car, go to Mullinax! Their up-front pricing makes for an excellent experience. No haggling. Just good customer experience. If you're looking for a used car, if they don't have what you're looking for, they'll try to get it for you! We just bought our 3rd and 4th vehicles from them. And their service department provides good service promptly. Appointments are available, making it even better. Give them a try!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great to hear that our Up Front Pricing and No Dealer Fees made your buying experience at Mullinax Ford a good one! We truly appreciate your repeated business and hope you are enjoying your vehicles. We look forward to working with you for all your car-needs in the future!

New Car Purchase

I went in and everyone was friendly and ready to help. There was no pushy sales guys hounding me. Everything went smoothly. After the purchase, the sales rep contacted me several times to touch base and to make sure I was happy with my purchase. I would totally recommend buying from Mullinax Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a review. At Mullinax Ford, we care about the satisfaction of our customers before AND after they buy. Great to hear that you had a good experience with us and we hope to work with you again. Congratulations on your new vehicle!

Cheryl

I have purchase many Ford vehicles through the years. My experience at NSB Mullinax was the best experience I have ever had at any dealership. My salesman was pleasant and a happy go lucky person. I didn't feel pressure at any time. I haven't had any issues with my truck, so therefore I don't know the quality of the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We thank you for sharing your experience with us, Cheryl. It makes us proud to hear that you had the best experience at Mullinax. Many happy miles in your new ford from the Mullinax family to yours!