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Mullinax Ford of New Smyrna Beach

(769 reviews)
Visit Mullinax Ford of New Smyrna Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 398-9239 (877) 398-9239
Used (877) 397-8356 (877) 397-8356
Service (888) 318-1379 (888) 318-1379

Reviews

(769 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of New Smyrna Beach from DealerRater.

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Great sales services

Went to look at getting a new car. The sales staff went out of there way to find the car we wanted at a lower price. They ended up bringing it from another dealership. When we came in the next day to pick it up, it was sitting waiting for us. Fast, easy, friendly services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to give us your feedback, Michael. At Mullinax Ford, we do everything we can to make the buying process easy for our customers. We are happy to hear that we were able to help you find exactly what you wanted. Hope you are enjoying your new vehicle!

Mullinax Ford New Smyrna great buying experience!

Living in New Smyrna Beach I thought I would stop by Mullinax to check out the Focus and Fiesta on my way to the Auto Mall (Gary Yeomans Ford) where over the years I had purchased 4 new vehicles. Once at Mullinax I was talking with the salesman Ken and looked at a few cars and decided on the 2015 Fiesta which I picked up the following day. The process was flawless and a very good experience. The car has been great and I am happy with the dealership, salesman Ken and Gina for all there service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to give us feedback on your Mullinax Ford experience. We prioritize making our customers' buying process simple so "No Dealer Fees" and "Up Front Pricing" is how we do business. Hope you are enjoying your new 2015 Ford Fiesta!

Low Key and Knowledgeable

I purchased a brand new 2014 F150. I had a wonderful buying experience from start to end. It was a relaxing process to look, talk, review, decide, etc with questions answered honestly and not being pressured. Also, the straight forward pricing stops the craziness. My salesperson was Mike Ayversone - really nice guy and so is the owner Larry Mullinax. Great experience overall and great truck !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for taking the time to leave us a review. We appreciate your business and are glad to know that you had such a great experience with us. Hope you are enjoying your new 2014 Ford F150!

hassle free car buying

The best car buying experience I have even had. The salesman was very knowledgeable about the vehicle. The entire process was hassle free. I would highly recommend Mullin ax Ford in New Smyrna to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best car buying experience so far!

We had purchased three vehicles in the last two and a half years before going to Mullinax NSB to buy a Mustang for my brother's 18th birthday. This experience was by far the most stress free purchase yet. I did my research and decided on Mullinax for the up front pricing and no dealer fees. I inquired online and was contacted by Anthony C. who we worked with for the entire process. He was terrific! Definitely will go back and see him for any future Ford purchases. Thanks again Anthony and the rest of the Mullinax NSB team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience. Anthony is a great example of how we do business at Mullinax Ford. We always keep the best interest of the customer in mind and go the extra mile to help in any way we can. Glad we could get you into a vehicle that fits your needs. Enjoy your vehicle!

Low Pressure Sales Pitch

We had dealt with our salesman previously so there was little pressure to sell. The biggest problem was they did not have the truck we wanted. We finally settled for a much more expensive model.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so glad to have you as a loyal Mullinax Ford customer. Thank you for taking the time to share your experience and your kind words.

New Truck Purchace

It was actually I great experience. I am a very informed consumer as I believe everyone should be with all of the resources available to us today. That said I was very please that they recognized this and where straight forward with me and basically gave me the deal that I asked for. No complaints what so ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It's all about people

The people you interact impact you buying decision. I had purchased a prior vehicle from Mullinax and contacted Ken Heedum, my salesperson when I decided to purchase my Expedition. He has been truthful and feel he provided a great value for us. Unlike some, I don't shoot totally at the bottom line as I need to consider overall customer service and the ability of the dealer to service the vehicle in a timely manner. Until proven otherwise, I feel that Mullinax meets our needs on all levels.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mullinax Ford, New Smyrna Beach, Fl BEST EVER.

I can not say enough about this dealership. I have been dealing with them for 4 years now, and have never had the first problem either in purchasing a vehicle, or having my vehicle serviced. I have had it with the other dealerships that play the sales game. You know the one, let me run into the office and see if I can get it approved for you, only to repeat the process until you either give in of give up. No such activity at Mullinax Ford. You know where you stand when you see their posted vehicle price. All you have to do is go from there and make your purchase. After the purchase, the service is great, no problems with getting service when you need it. And always with a friendly conversation and a smile from the the techs, and service personnel. I have even used the service department for general operating questions while I waited for physical vehicle service to be performed. If you are going to buy a Ford product don't waste your time anywhere else, just go to Mullinax.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

This is the first car I have ever bought by myself from start to finish and the experience was painless. I usually browse with my husband, pick out a car and then he goes back for the "formalities". The salesman was very patient and knowledgeable. I had particulars that I wanted and he looked until he found a car that had everything that I wanted. The entire staff at Mullinax was courteous and thoughtful. Every car we have owned, even our kids vehicles, have been purchased at Mullinax. Would not think of going any where else. My brother who lives in Tallahassee even purchase his vehicles here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you remaining a loyal Mullinax Ford customer we appreciate your business! Our goal is to keep the buying process quick, easy and painless for our customers. We look forward to helping you with all your vehicle needs in the future.