Reviews
Great job, last minute appointment and got oil change and
Great job, last minute appointment and got oil change and tires rotated in under an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
As my first time buying a car, my experience could have
As my first time buying a car, my experience could have been smoother.. The dealership was a bit unorganized all together, but at the end of the day I got the car I wanted and they were able to work with me on the price. Ernesto was very nice and sold me on a car even though he’s still in the process of learning. I appreciated his help and think he’s a great addition to the team.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Nick Saidai nick.saidai@russdarrow.com
Max is always so pleasant.
Max is always so pleasant. My car is always done in a timely manner and as promised. It nice that they provide water and snacks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Max here at Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
Marquavis was very pleasant and took care of us in a
Marquavis was very pleasant and took care of us in a timely manner. I had amvery good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com
Maxwell is always courteous, helpful with
Maxwell is always courteous, helpful with recommendations, and caring. I always seek him out when I’m at the dealership
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review, Maria! It's great to hear that Maxwell was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com
Chauncey did not respond to my text where I asked him a
Chauncey did not respond to my text where I asked him a question while the vehicle was being serviced. I expect better service when I'm coming there spending my hard earned money and not laziness or someone who acts like he has an attitude problem
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review, Alicia. We appreciate your feedback on our service communication and will take it into account for the future. Please let us know if there's anything else we can do for you. Nick Saidai nick.saidai@russdarrow.com
Emesto was extremely helpful and personable, able to
Emesto was extremely helpful and personable, able to answer all my questions and assist with purchasing my car quickly and efficiently!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us, Maddie! We work hard to make sure our guests have an exceptional experience. We will share your comments with Ernesto, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
You are the best.
You are the best...thank you for assisting me every step of my journey. I appreciate you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
Once again another great experience at Darrow Mazda best
Once again another great experience at Darrow Mazda best automotive dealership I’ve dealt with.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
Have been a Darrow Mazda customer for last 15 yrs.
Have been a Darrow Mazda customer for last 15 yrs....Darrow is fortunate to have a service writers as professional as Chauncey L....However there has been occasional less professional supervision in that dept...my recent visit for service was somewhat disappointing re communication from that supervisor...re the actual service performed was satisfactory and did meet my expectations ..
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and will share your comments with the team. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com