Reviews
Great experience - super easy to schedule and nice
Great experience - super easy to schedule and nice waiting room. People all very friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
Great experience for my new car purchase with Ethan and
Great experience for my new car purchase with Ethan and the Russ Darrow team yesterday.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Ethan here at Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
Good communication, fast service.
Good communication, fast service. Friendly and helpful as well. Will definitely return for more service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com
Everyone there from my salesman,the service desk person
Everyone there from my salesman,the service desk person to the mechanic were all very professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com
Great customer service.
Great customer service. Quick service. Comfortable lounge with complimentary refreshments. The only negative was that I confirmed I wanted the included car wash with my oil change service, but the car was not washed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and apologize for the lack of car wash. Nick Saidai nick.saidai@russdarrow.com
Solid dealership.
Solid dealership. For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This resulted in me waiting a few weeks before calling back to get an appointment (that’s my fault). Once I dropped our car off I needed to talk further with service to adjust expectations. It was hard to get immediately in touch with service personnel who were “in charge of “ my specific car. Multiple calls, and hold times were required. The people were polite and genuinely apologetic for the delay. The service was completed swiftly and all concerns were addressed. I was provided an excellent loaner car, however make sure to double check the gas readout prior to leaving the location. The paperwork was incorrect by about 1/2 tank. They quickly adjusted the paperwork and apologized though when I took a photo and showed it to them BEFORE I left the location with the car. Make sure you have your insurance info ready if you plan on using a loaner car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
I'm happy with my purchase.
I'm happy with my purchase. Ethan was very helpful. I will tell a friend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ethan here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com
Excellent communication during my vehicle service.
Excellent communication during my vehicle service. Work was performed as scheduled on Time and budget. I’ll be back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
Work was done timely and well explained.
Work was done timely and well explained. Great customer service. No issues. Happy with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Shawn and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
Very courtious and professional.
Very courtious and professional. Work completed met our expectation. Vedio of work done was nice touch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keegan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chauncey and our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com