Reviews
Detailed service.
Detailed service. Timely service, friendly. Fair price. Easy to get an appointment at a convenient time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Shawn had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
STAY AWAY!
STAY AWAY! I went to Darrow Mazda of Milwaukee to test drive a 2021 Chrysler Pacific listed on their website for a cash price of $15,995. I was interested enough to have them do the paperwork but was shocked to find that their "cash price" when totaled (without sales tax, wheel tax etc.) was now over $20K. I was told that "to get the cash price I had to agree to buy additional dealer added services (seat conditioners etc. and various other nonsense) that totaled $4,000. I have purchased many cars over the years and never have I seen such a bait and switch and overall misleading and deceptive practices. I was deeply disappointed in this dealer and will never return to a Darrow lot.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Nick Saidai nick.saidai@russdarrow.com
This cannot be a surprise to anyone at the dealership. People have highlighted this over and over and this is why your rating on yelp is 1.6. Unless there is a change in leadership practice this will be your future. With genuine hope for your success, and more importantly, your integrity
Very comfortable waiting area and the treats and coffee
Very comfortable waiting area and the treats and coffee are always replenished. My criticism is that sometimes it just seems like the service department misses on little things. This time when I got in my car, the passenger seat was laid flat. Not sure why it was flat to begin with but it should have been placed in the upright position after whatever service was required on the passenger side of the interior.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Brad, Thank you so much for your excellent review! We are so glad that Maxwell and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
Was attentive to everything we were looking for and
Was attentive to everything we were looking for and needed in our new leased SUV
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new SUV! Thank you for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com
Professional work, although in two days they diagnosed my
Professional work, although in two days they diagnosed my problem but the $2000 part they installed didn't fix my car. They also needed me to bring two car keys program the electronics but didn't tell me until I'd arrived -- so I had to go home again and get my second key.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Steve, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nick Saidai nick.saidai@russdarrow.com
Very efficient and fast service.
Very efficient and fast service. Technician was pleasant. I appreciate the video of what was done for my car. Great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Anthony and our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
Love our Mazda3 and love the service at Russ Darrow Mazda
Love our Mazda3 and love the service at Russ Darrow Mazda in Greenfield. Great people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com
Max does an excellent job and seeks to help me with
Max does an excellent job and seeks to help me with whatever I need every time I work with him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Max had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
From the waiting area, I observed my vehicle leave the
From the waiting area, I observed my vehicle leave the body shop and park in a parking spot. About 30 minutes later I went to go ask staff of the vehicle status. Staff informed they were caught up in another customer but my vehicle had been completed. There were plenty of other staff that could have informed me my vehicle was done without me sitting and waiting for over 30 minutes. I was disappointed in the service and I needed to be at work.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Adrienne, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com
I felt Very accommodated at the dealership, Chauncey was
I felt Very accommodated at the dealership, Chauncey was very nice and the most pleasant part of my experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Chauncey and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com