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I bought 2 new cars from here. Our sales rep was...
I bought 2 new cars from here. Our sales rep was awesome. The service department was great. Now I've move out of state and traded my car. I've left multiple messages for multiple people for 2 weeks to get information on cancelling my extended warranty and services plan. NO ONE has returned by calls. I've now emailed and did live chat on website with no return call. So my last experience with Greenville Toyota is going to sour me on my entire experience.
Derrick, Thank you for taking the time to share your review with our team. I am pleased to hear that your sales and service experiences were great. I do apologize for the lack of communication in regards to cancelling your extended warranty and services plan. I would be happy to assist you. Please contact me at your convenience. Mike O’Leary, General Manager, 864-416-7994
Mr. O'Leary Thank you for your response. As mentioned over the last 3 or so weeks I've left multiple messages with the finance department including Mr. McGuire regarding the cancellation of my extended warranty. Fortunately the receptionist ultimately forwarded me directly to Cindy Godfrey who was able to assist me. It was an unfortunately negative end to an otherwise great relationship with Greenville Toyota and a relationship Steve Jenkins invested a lot in and sold me 2 new cars.
Glad we were able to assist you. Please let me know if we can be of further assistance. Mike O'Leary, GM
Mike O’Leary is the best! Great personality, very sweet,...
Mike O’Leary is the best! Great personality, very sweet, outgoing and a hard worker! Toyota has an Awesome General Manager! Thank you so much for what you do!
Thank you for taking the time to leave us this positive review! Have a wonderful day!
Service setting up computer system on new Prius
Himanshu Desai was excellent setting up my system with my smart phone. He came out and did a complete job and was very courteous and respectful to a seventy-six year old man. Hwe also set up all the settings on the assisted driving program. All this should have been done by the original salesman, but he was too busy to do it. Himanshu also tried to reach me when I drove off and left my walker behind in the parking lot. When I got back to the lot about ten minutes later, he was right there and ran out to help me.
Fred wood, thank you for taking the time to leave us this positive review! Have a wonderful day!
Thank you Jason Hofmann for your help with my car
I appreciate that fact that Jason was so helpful and resloved an issue I was having with the molding on my car weather stripping, it makes such a difference when a person helps someone else and take a stress off of ones mind. I thought I'd have to buy a new weather stripping but Jason put it in for me by fixing the one I have. Thank you So much, I appreciate good customer service. I will come back and ask for Jason when I need help! **********
Hi, we are delighted to see this rating! Have a great day!
Darrell Washington, Toyota of Greenville, SCI cannot...
Darrell Washington, Toyota of Greenville, SC I cannot say enough about the awesome and straightforward experience I had from the moment I called this dealership and spoke with Darrell. I had been shopping for a specific Toyota Model for over two months, visited 3 local dealerships, and spoke with two others by phone. The 3 in-person visits each lasted a minimum of two hours while the salesperson basically went from insinuating he would be giving me the best deal he could, but in the end, there was actually no deal. The other two phone visits were pretty much the same - a Costco discount, but that was all. Long story short, each dealer gave me a quote of what they said was the Costco discount, but then informed me that if I used that discount, I wouldn’t be eligible for additional Toyota dealer discounts, NOR would I be eligible for any of their Toyota special financing. (Their dealer discounts were minimal) Even though Toyota Greenville was a two hour drive from me, I decided to check with them. I emailed the same specs I had given the other dealers to Darrell, I did not tell him what the other quotes were - just that I felt like I was being taken advantage of. Within minutes I received a quote from Darrell via email , which included the Costco discount, plus his dealership discount, and finance options as well..The difference in final cost was almost $6000 for the same exact car. I let him know I wanted the car. He had to secure the car with a “swap” from another dealer which took a few days. When the car arrived, I had just gotten out of the hospital and was unable to make the drive to pick up the car for a few weeks. Darrel overnighted the paperwork to me so I could read it and sign, and within a few days he took his time to make the 4 hour drive and delivered the car to me. I never even had to go into the dealership. I recommend Darrell to anyone interested in purchasing a Toyota. Best and easiest car buying experience I have EVER had. Their customer service is the absolute BEST. LOVE TOYOTA!
Looking for a car? If you want a GREAT salesman then...
Looking for a car? If you want a GREAT salesman then you’ve came to the right place! Sean England is the GO to Guy
We always appreciate positive reviews! Thank you, and happy motoring!
I bought a 2008 used Escalade from this dealership on...
I bought a 2008 used Escalade from this dealership on Tuesday. I was told up front that the rear lift gate would not auto raise and lower but that it could still be opened manually. Well I was able to get it to open at the dealership so I said fine. The next day the mechanism that works with the motor and latch failed and you have to force the tailgate to open, it doesn’t just manually open anymore. I told them I understood why they didn’t want to pay Cadillac to fix it but that I would like $359 bucks disbursed for me to buy the parts and fix it myself. So far I have gotten the run around and the old “The person you need to ask isn’t here today” I just don’t understand the hangup over less than 400 bucks. Oh well I guess that’s car dealers. My salesperson Steve was excellent though
Thank you for taking the time to leave your review. I understand the frustration you have experienced with your vehicle purchase and apologize for the difficulty in getting answers to your questions. I would like to speak with you further about this issue. Please contact me at your convenience. Mike O’Leary, General Manager, 864-416-7994
Purchasing a good car from Toyota of greenville,sc
When We came to Toyota of Greenville dealership, We met Mr. Himanshu Desai, a sales man. He was courteous and knowledgeable. He helped us chose the right model within our budget. Best of all, he did not put sales pressure on us. Our conversation was relaxed and friendly. I will recommend anyone to go to Toyota of Greenville if you are looking for a good deal and courteous service.
AFTAB EQBAL, thanks so much for rating us so high! Be safe on the road!
I went to service my care at Greenville Toyota dealership, I bought my car out of state and was told by Toyota under the warrant I have oil change an tire rotation warrant, but, I was in form at Toyota af Greenville I don't have to coverage for oil change and tire rotation under my warrant, Mr. Ryan Baughman and Toyota of Greenville took care of my bill. I will highly recommend Toyota Of Greenville To buy and service you vehicle.
We are very happy to have provided you with such a positive experience!
Great experience with Manny, Gena and Smitty today while shopping for a new car. I am so happy with my new Rav4XLE and the buying experience was a pleasant happening.
We are so happy to read such a great review about Toyota of Greenville.