Reviews
Will Williams (sales) & James Johnson (service) - Both...
Will Williams (sales) & James Johnson (service) - Both are fantastic to work with. I bought my new Dodge Ram Truck from Will and received excellent service. This was the 5th vehicle we have bought from Will and we will keep coming back as long as he is there! James was very helpful getting my truck in for service. The truck was completed in a timely manner and his customer service is on point. This was my first oil change and tire rotation for my new Ram truck. :) Very happy customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Van is 7 years old and required extensive work to the...
Van is 7 years old and required extensive work to the tune of $3,900.00. Most of the issues were resolved. It will still require me coming back again to take care of 2 issues not resolved but charged for! The van was full of greasy hand prints when picked up the car wash was down for repairs I was told.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com
I have already talked to the service advisor about the issues! Unfortunately this is a handicap van and my son's only transportation outside the home. So getting the van in to the dealership and dropping if off and getting a ride home, etc., etc. is a logistical problem.
Trevor and finance manager Ken was very welcoming and...
Trevor and finance manager Ken was very welcoming and patient they worked hard to get me exactly what I wanted. I was in and out within an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
You are always welcomed
Sales person Brandon Ross, was easing going and I enjoyed...
Sales person Brandon Ross, was easing going and I enjoyed talking to and dealing with, didnt feel pressured. Finance Manager Ken Sloat was freindly, explained everything clearly and quickley to finalize sale since it was after 6 on Sat. Also on follow up call took right away and went over couple items with me to clarify so very helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Customer service was top notch and Barnett was a...
Customer service was top notch and Barnett was a wonderful saleman. Highly recommend! They have also agreed to fix any issues we have had. 5 stars
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
I liked the quick responsiveness and transparency in...
I liked the quick responsiveness and transparency in communication of information. I was able to get all the information I needed to get a fair deal so that my transaction at the dealership was seamless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Everyone was friendly and did not pressure me. I felt...
Everyone was friendly and did not pressure me. I felt comfortable and after the purchase they took time to show me the features of my new truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Very simple buying process, every employee we met along...
Very simple buying process, every employee we met along the way was engaged in the process, helpful, and knowledgable. There were no unrealistic expectations, the vehicle and sales process presented was exactly as described online. There were no surprises in the process. When you commit to driving about two hours from home to evaluate and potentially purchase a vehicle, there are always doubts that set in about whether or not it's actually worth it to make that journey. It was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Was in and out very quickly and my Rep. Allan Schwartzman...
Was in and out very quickly and my Rep. Allan Schwartzman was friendly and kept me informed during the process. No issues and I was on my way!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com
Don White’s has always been great and easy to work with!...
Don White’s has always been great and easy to work with! I actually purchased my Jeep at another dealership, but have had nothing but issues with the other dealership ever since. I decided that for my first oil change I would take it back to Don White’s since I purchased my previous vehicle there, and they for sure didn’t disappoint. Fast & easy oil change and they even ordered a warranty part that I needed. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com