Reviews
Jessica regularly updated me via text, which prevented me...
Jessica regularly updated me via text, which prevented me from having to call and possibly wait on hold. Very attentive to detail and competitive pricing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com
Convenient shuttle service to and from Dealership while...
Convenient shuttle service to and from Dealership while repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained carefully, along with options.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Larry Kirby- Service Manager
Convenient "after hours" drop off the night prior to my...
Convenient "after hours" drop off the night prior to my Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extremely patient and helpful. :) Late pick-up was awesome. Cashier was friendly & everything was very clean!!! Driver pulled my truck around front and was even nice enough to remind me to turn on my headlights lol (I normally keep them on auto.) I can truly say I felt safe even during these crazy Covid times. Very impressed. Thank you! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Larry Kirby- Service Manager
Professional. extremely courteous and knowledgeable. My...
Professional. extremely courteous and knowledgeable. My scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Zach greeted me upon entering and exiting as though I was a celebrity - he is extremely professional and engages every customer with the most polite and professional demeanor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sally, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Michael Resnick Service Manager mresnick@donwhites.com
Internet sales were fantastic, they set me up with our...
Internet sales were fantastic, they set me up with our salesman Shawn who was wonderful he helped ups reach the goal we wanted !! Great customer service Only recommendation is offer refreshments
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Your sales staff communicates well before the customer...
Your sales staff communicates well before the customer reaches the dealership, does a lot of legwork to balance financing and inventory, to find a fit for what I wanted and the parameters of the deal. I honestly did not think I could get into a new vehicle, and Don White's sales staff impressed and surprised me. I had some past service issues, but with this purchase, coming back the next day to take care of some owed items (dealership to me, me to dealership) the service write handled it well and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Took my car in twice for a simple oil change. 2 times I...
Took my car in twice for a simple oil change. 2 times I had to return back to the dealer to stop an oil leak. Driveway was ruined by oil stains. Secondly I went in to have my blower replaced and they damaged my glove box in the process.. Service mgr initially said his guy did not do it. But after the oil leak repair he promised they would try and make the box right.. So far no reply from the dealer on the glove box replace / repair issue. No faith in these folks.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com
No Thank you. Two bad experiences ARE Enough for me. I have no faith in a dealer who can’t do simple oil changes. Destroy’s my property then makes me pay them for the repair Claiming they did not do it. I will Never step foot in your dealership for ANYTHING.
Ease of getting an appointment, phone call letting me...
Ease of getting an appointment, phone call letting me know what was going on, finished in a timely manner. Car was washed!!!!! I used to go to Thompson and have had bad dealings there. You will be my service provider now.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Don White's Timonium Chrysler Dodge Jeep Ram team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com
Rob was wonderful to work throughout the entire process,...
Rob was wonderful to work throughout the entire process, from internet inquiry to closing the deal. The entire team was great to work with, honest and straightforward.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Staff was friendly and Robert Marstellar worked to find...
Staff was friendly and Robert Marstellar worked to find us the truck we wanted even tbough they didn't have one on the lot at the time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com