Reviews
James my service advisor was fantastic to work with.
James my service advisor was fantastic to work with. Thank you for getting us taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that James was able to satisfy that. Sincerely, Stan Carder Service Manager scarder@donwhites.com
Staff is friendly and knowledgeable.
Staff is friendly and knowledgeable. The experience servicing my Grand Cherokee was very positive. The service lounge is well-stocked, but most importantly they got me in and out in a timely manner. All you can ask for. Definitely would recommend Don White's for Jeep & Ram sales and service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I look forward to working with you again down the road. Sincerely, Stan Carder Service Manager scarder@donwhites.com
James Johnson was very communicative and answered all of
James Johnson was very communicative and answered all of my questions. Reviewed my issues with me to ensure he got everything and explained what was done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Julie. Sincerely, Stan Carder Service Manager scarder@donwhites.com
Service Authentic Mopar parts.
Service Authentic Mopar parts. Great Technicians clean waiting area Knowledgeable service writers car wash friendly staff customer service care
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. I feel our service department is what makes Don White's Timonium Chrysler Dodge Jeep Ram special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Stan Carder Service Manager scarder@donwhites.com
Greeted by James immediately upon walking in.
Greeted by James immediately upon walking in. Checked-out expeditiously by Jessica when service was finished. Very pleasant and much appreciated experience after I worked the night shift.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Stan Carder Service Manager scarder@donwhites.com
The service department is excellent.
The service department is excellent. I never have any problems and they explain everything clearly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your input, Laura. We're glad to hear that you are consistently impressed with the service we offer here at Don White's Timonium Chrysler Dodge Jeep Ram. If there is anything more we can do for you please come back and see us any time! Take care! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
James is always the best.
James is always the best. Very knowledgeable. Shows concern for my time and communicates well. Stan is also very helpful even though I’m sure he has a lot more on his plate than just my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like yours are truly a breath of fresh air! The members of the team you have mentioned are truly invaluable assets and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Stan Carder Service Manager scarder@donwhites.com
Sales and Billing were so friendly and welcoming.
Sales and Billing were so friendly and welcoming. Myles was very supportive, and helped me make the final decision when I was unsure. - Buying this car was not planned, and the idea of replacing it was very stressful for me on a number of reasons. Don White's helped me from the very first step of the process. Myles was kind and laid back, he never pressured me at all. Told me that I could checkout the inventory online, and get back to him when I was ready to test drive. Earl reached out to me within minutes of me applying to be pre-approved on the website. William (Bill) was there for me on the loan, and explained everything for me. - I don't believe I would have been as supported and treated so kindly if I went anywhere else. I'll be back when I need my next car, and look forward to being a loyal customer. Myles really treats you with respect and that is very important to me.
- Customer service 5.0
- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Nice waiting area with tv, snacks, and Wi-Fi.
Nice waiting area with tv, snacks, and Wi-Fi. Clear and direct explanations of work needed. Fair pricing.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Stan Carder Service Manager scarder@donwhites.com
Blake, and Ken did all possible to be sure that we were
Blake, and Ken did all possible to be sure that we were served, and satisfied with excellent customer service as we are preferred customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com