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Don White's Timonium Chrysler Jeep Dodge and RAM

(458 reviews)
Visit Don White's Timonium Chrysler Jeep Dodge and RAM
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (410) 324-7659 (410) 324-7659
Used (410) 324-7660 (410) 324-7660
Service (410) 324-7665 (410) 324-7665

Reviews

(458 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don White's Timonium Chrysler Jeep Dodge and RAM from DealerRater.

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I have had my service done from day one and have dealt

I have had my service done from day one and have dealt with a few of the service advisors and have had a good experience with all if them. I have been using James Johnson for the last two years and can say James is one of the Best that I have ever dealt with in 45 years of owning cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this amazing review! I really appreciate your business. Sincerely, Stan Carder Service Manager scarder@donwhites.com

The Sales representative was super friendly and we felt

The Sales representative was super friendly and we felt comfortable with him right away. He did not make us feel pressured and gave us all the information on the two vehicles we were interested in then helped us compare each but let us make our own decision. He then got excited with us and for us when we decided to purchase. I would definitely send my friends & family to him because he was genuine and honest. He made us feel good about our decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

I always have a great experience in the service

I always have a great experience in the service department at Don White’s. James is always professional and communicates with me regularly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Stan Carder Service Manager scarder@donwhites.com

This was an unusual experience.

This was an unusual experience. I bought my used 2015 Jeep GC from Don White and also purchased a Chrysler Lifetime Warranty at the same time. With 114k miles the engine failed to work. Chrysler denied the repair citing reasons that made no sense. Don White reached out to me and said "you are our customer and we will take care of you". Don White put in a new engine and they continued to keep me updated and they did a great job taking care of me while an engine was located.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this amazing review! I really appreciate your business. Sincerely, Stan Carder Service Manager scarder@donwhites.com

Fantastic sales service.

Fantastic sales service. Our sales gentleman Robert Marsteller did a wonderful job to make the purchase of our vehicle simple and fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

The service was excellent and prompt.

The service was excellent and prompt. . The staff was very friendly and kept me informed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Stan Carder Service Manager scarder@donwhites.com

We had an outstanding service advisor, Mohmand Saeed, for

We had an outstanding service advisor, Mohmand Saeed, for a very complex repair on our Dodge Durango Citadel. He kept us informed on all stages of the work and the SUV now runs like new. He is highly professional and knowledgeable and made the service experience excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Stan Carder Service Manager scarder@donwhites.com

Always fast, friendly service at Don White’s The entire

Always fast, friendly service at Don White’s The entire staff from start to finish couldn’t have been nicer. The service writer talked like we were old friends. I would highly recommend Don White’s to anyone who is looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Don White's appreciates your comments as we continually strive to do better! Ian Deveroux Internet Director Don White's Timonium Chrysler Dodge Jeep Ram ideveroux@donwhites.com www.donwhites.com 410-666-9600

Don White's has great people who are enjoyable to deal

Don White's has great people who are enjoyable to deal with. They are also fully transparent and fair with pricing. My Grand Cherokee purchase was the quickest car buying process I have ever experienced in my life. This is the second vehicle I have bought from Don white's and I will continue to buy here and recommend the dealership to other people. In years past my wife and I have bought from other dealers in the Baltimore/DC area and the experience was absolutely horrible in comparison. Thank you to Ian and Shawn!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

Service writer Allan S.

Service writer Allan S. is friendly and professional. He kept me informed as to the progress of my vehicle service. My most recent service was an oil change, and it was completed promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Stan Carder Service Manager scarder@donwhites.com