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AutoNation Ford Tustin

(1,812 reviews)
Visit AutoNation Ford Tustin
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
2013 state dealer award
View 1 awards
2013 state dealer award
New (888) 435-1472 (888) 435-1472
Used (877) 806-7725 (877) 806-7725
Service (888) 849-0852 (888) 849-0852

Reviews

(1,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Tustin from DealerRater.

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Buying Experience

Great buying experience, I would recommend AutoNation Ford Tustin to anyone purchasing a new Ford vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AutoNation

The service offered of having pictures of cars you are looking for posted on your computer is great. You do not have to drive around to various lots. Customer service is great also. I would recommend AutoNation to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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good job

hassle free, easy to do business with. will do it again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice selection of cars

Bought our vehicle at a credit union event with cars brought in by Auto Nation. Nice cars, good selection, and knowledgeable sales person. The Auto Nation finance group was supposed to handle all the paperwork for the credit union. That was not a good idea. They just couldn't get their act together. We ended up arriving at 9:30, test drove and agreed on the price of a car by 10:30. Had to wait around for the Auto Nation finance person to get to us. We didn't leave until after 6:00......not acceptable. Midway through the loan papers we notice the monthly payment is way off from what we had been quoted.....not good.....45 minutes later we get it all straightened out after we got up to walk away from the deal. Weeks later, they contact us to say they don't have the title to the trade in.......but they have the car. I'd like to give them a higher rating because the sales rep was good and they were apologetic, but the time we wasted sitting around, having to cancel other appointments, problem with the loan papers, just doesn't allow it. Buy your car there but bring your own financing.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AutoNation Ford is the best experience

AutoNation Ford made it very easy to purchase my Ford Fusion. The employees were honest and straightforward. The process was easy and there was no stress at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Experience

Everything I experienced was excellent. I want to start by letting you know that I walked out of two other dealerships. I?m a former inside sales manager and I?m very familiar with all of the sales techniques. The pressure from those other dealerships was intense. At one site, the finance employee was close to impossible to deal with. From the moment I was contacted by Tim Hill, I knew I would purchase a vehicle from your location. Tim was AWESOME! He was honest, upfront, and helpful. He followed up on every single question I asked. Tim made my decision making process extremely easy. I cannot provide enough positive information with regards to the job he did. I intend to forward two coworkers to Tim as well. By the way, your finance employee was great too. Craig

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Aaron Schley

I bought my Ford Focus from Aaron who was very helpful and went out of his way to help me with my purchase. During my search, Aaron followed up with me for a couple of month and periodically e-mailed me cars in their inventory he thought I might be interested in. Once I bought the car, he personally delivered it to my home because I had no way to get to the dealership to pick it up. I would recommend Power Ford in Tustin and make sure you ask for Aaron Schley.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easiest purchase ever

I was in the market for a new Ford Edge and talked to the Auto Nation rep Cecelia Feruzzi at my School's First bank in Costa Mesa. She and Bill Waechter at Auto Nation Ford (formerly Power Ford) in Tustin made the purchase process seamless. I literally walked into Auto Nation Tustin, met with Bill, was introduced to my new car, took a drive to learn about the car, signed papers and an hour later I was out the door driving to an appointment. This was the easiest and fastest way I have ever purchased a car. I would highly recommend contacting Bill Waechter 714.508.2818 if you want a worry free car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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auto nation rocks

After visiting a few local dealerships, I remembered our Schools First credit union offers an auto-purchasing program through Auto Nation. The rep at the credit union, Cecilia, was the best--- friendly, efficient knowledgable. After finding the Ford Escape that we requested, she advised we go to Auto Nation in Tustin where we met William. He had all the paperwork ready for us to sign. Afterwards he took us to the car to explain some of the many technologies. My wife, Judi, and I returned a few days later for a bit more "tutoring" on setting up the Bluetooth and parking. William helped tremendously and remained patient with our questions. We highly recommend a visit to auto nation ford and/or schools first credit union. They will be our future source for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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ford auto nation review

I recently purchased a Ford Fiesta SE from autonation. The experience was great and the sales agent Terry was very helpful and took great care to make the entire experience amazing !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello and thanks for this feedback. We're thrilled you had a positive experience at our dealership. Hope to see you again in the future. Happy motoring!