Reviews
Was extremely upset when I picked my car up and the key
Was extremely upset when I picked my car up and the key was not there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, Please reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. We hope to hear from you.
Have emailed manager twice and left a voicemail. Still receiving no response.
Throughout the process of special ordering my new
Throughout the process of special ordering my new Maverick to updates throughout the process I was kept apprised with the latest updates. Elmer López did a bang up job of explaining everything as well as the next step. I would recommend Elmer as well as Auto Nation Tustin to all my friends and family looking for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Elmer López here at AutoNation Ford Tustin! We always strive to provide personable and excellent customer service. Thank you again for the review!
We are so excited we the truck we bought, Dilan is a
We are so excited we the truck we bought, Dilan is a really nice guy he help us we all the questions we have it, thanks to all the guys who help us to buy the truck, good prices and good trucks and cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
I had the best experience with the Service Department at
I had the best experience with the Service Department at the Ford Autonaion in Tustin. The whole operation ran smoothly from start to finish. Everything is provided for the customer wile waiting. I was treated with respect and kindness from every employee.. I was in and out so quickly and they washed my car to boot. I completely trust the mechanics at Ford. Very professional!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Drove 60 miles to continue having my cars serviced at AN
Drove 60 miles to continue having my cars serviced at AN Ford Tustin. Bob Selff has been my service advisor for nearly 10 years and always takes excellent care of me. Todd M.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Todd, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
First time in getting service on my 2018 F150.
First time in getting service on my 2018 F150. Chris did a great job and was very thorough in communicating the process and service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bill, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Was able to get a next day appointment.
Was able to get a next day appointment. Check in was quick and car service was done promptly. Car was washed as ready with all service completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Quick, efficient, knowledgeable, Christain was very
Quick, efficient, knowledgeable, Christain was very communicative, which was much appreciated, done within committed time frame.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not impressed at all.
Not impressed at all. The problem wasn’t the purchase it was afterwards. The salesman never returned my text or calls. The sales managers said that they would do something and they didn’t. This just proves this dealership is like everywhere else. Lastly, driving the car home from the dealership was a nightmare ever code and sensor went off. So it must have had issues but they erased the codes before selling. I would give it no stars for customer service!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (877) 357-5524 so we can work towards a resolution. We look forward to hearing from you. Take care!
The purchase of my vehicle was a breeze.
The purchase of my vehicle was a breeze. I've taken my SuperDuty in twice for oil changes. The 2nd time I took it in, I added the DEF and had them remove a screw on the tire. The screw was easily removed at no charge and they also applied a discount code for the DEF with out me knowing prior. How many dealerships would of done that? I have been very pleased with AutoNation Ford Tustin and I look forward to doing business with them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!