Reviews
Not impressed at all.
Not impressed at all. The problem wasn’t the purchase it was afterwards. The salesman never returned my text or calls. The sales managers said that they would do something and they didn’t. This just proves this dealership is like everywhere else. Lastly, driving the car home from the dealership was a nightmare ever code and sensor went off. So it must have had issues but they erased the codes before selling. I would give it no stars for customer service!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (877) 357-5524 so we can work towards a resolution. We look forward to hearing from you. Take care!
The purchase of my vehicle was a breeze.
The purchase of my vehicle was a breeze. I've taken my SuperDuty in twice for oil changes. The 2nd time I took it in, I added the DEF and had them remove a screw on the tire. The screw was easily removed at no charge and they also applied a discount code for the DEF with out me knowing prior. How many dealerships would of done that? I have been very pleased with AutoNation Ford Tustin and I look forward to doing business with them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Great service, efficient, nice service team and truck is
Great service, efficient, nice service team and truck is running smooth! Thank you Tustin Ford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
He is a great deeler, they serve you very well and very
He is a great deeler, they serve you very well and very quickly, I would buy again👍👍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a couple of recalls for the Expedition.
Had a couple of recalls for the Expedition. The service advisor Daniel was professional, courteous, and helpful. Resolved the issue in one day. Lastly, Tustin Ford providing Lyft transportation was extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service staff was courteous and helpful.
The service staff was courteous and helpful. There was an issue sorting out the warranty on my certified used car and the service manager made sure that my vehicle received the necessary repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Refreshing Car Buying Experience!!
Dylan Alvarado went above and beyond to help me get my 2019 VW Tiguan. Fantastic service!! Andrew in the service department was also very professional and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gojonny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
I worked with Danny Zamora and David Tach.
I worked with Danny Zamora and David Tach. Very helpful and courteous. Car now at dealership for work. David arranged rental for me...all went well. Very happy with service so far.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Wanted to add to my first comments...my car was ready early Friday morning. Jocelyn, who has been wonderful and so helpful, handled the paperwork and got me checked out. Escape and I are reunited in time for my Spring Break trip first week in April. Danny, David and Jocelyn are great representatives for the dealership and deserve my gratitude. Each one concerned about my needs, friendly and efficient I will be back!
Tustin's Autonation is atrocious.
Tustin's Autonation is atrocious. I took my car in for a service and an oil change. My car was in perfect condition, and they performed a thorough inspection and checked everything. The following day, I start my car and notice that the engine light has come on. I returned it and they confirmed something happened when servicing my car. Christian, the adviser with whom I was working, filed a claim to have my car repaired, but Ford corporate denied it, claiming the dealership is responsible. I've been attempting to contact the manager. I've called multiple times and written emails, but no one has returned my call. I'm very unhappy since my car was in excellent condition until I took it to the dealer two weeks ago.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (714) 627-5558 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Excellent customer service, honest, and efficient.
Excellent customer service, honest, and efficient. I have bought my last 2 vehicles there and have been impressed on both occasions. Elmer and Zach are excellent and very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!