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Maplecrest Ford

(1,102 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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Brian, Charlie and Matt were very friendly and...

Brian, Charlie and Matt were very friendly and professional. They corresponded in a timely fashion and were very thorough in reviewing new vehicle. They worked hard to get me the vehicle I wanted, equipped as I wanted. I feel I received a competitively fair price. Thank You!!! I love my new truck! Sincerely, Cathleen Sullivan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was our best car buying experience ever. This...

This was our best car buying experience ever. This dealership knows customer service. We felt like they wanted and appreciated our business. But not in a pushy, aggressive way, but in a neighborly way. They were friendly, professional and effective. It was a smooth and enjoyable buying experience and we love our new Fusion. And we love that this dealer supports our community -- it makes us want to support them. We are in the market for two more cars and are trying to make them Fords so we can work with Brian and Maplecrest again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Both Charlie and Matthew were consummate professionals....

Both Charlie and Matthew were consummate professionals. The 2010 Ford Explorer we decided on for the trade-in of our 2009 Ford Flex is immaculate and a fair and mutually equitable deal was easily agreed upon between Charlie and us. It is not hard to see whay Charlie is an elite salesman for Ford. His knowledge and dedication to his profession creates an ideal buying environment. Matthew bhandles all the business affairs for Maplecrest and is also extremely knowledgeable and helpful. He guided me right through all the necessary documents and extended warranty options, getting me out of his office in around 20 minutes. There is a reason why this is our second car from Maplecrest - those who work there - and we have now committed to having all of our mainteance done there too as the dealers nearer us have not shown nearly the same dedication and concern as Maplecrest has consistenly done over the years. They have secured our business for years to come and we will not hesitate to refer ANYONE interested in buying a Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Thank you micky for a great buying experience! Micky was...

Thank you micky for a great buying experience! Micky was pleasant to deal with and eager to get a proper deal done will full disclosure of details. Highly recommend all visit Maplecrest Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

It is with the greatest of pleasure that I can say I can...

It is with the greatest of pleasure that I can say I can recommend Maplecrest Ford in Mendham, NJ I walked into Maplecrest Ford in Mendham, NJ, a new dealership for me to go see cars at, and was immediately greeted and asked if I needed help. It turns out the person who asked me was the person I was looking for, Charlie Samons. Charlie was recommended to me by a very good friend of mine. My friend did not let me down. Charlie made the complete process of deciding what car, and all that goes into that, very easy. Today I picked up the car. Charlie was their promptly at 08:30. He came in early for me to fit my schedule. Went over the paperwork, and then he spent all the time I needed in the car. He answered all my question. After going over the car with Charlie, I had to go see Matthew Daspin. He is the finance person, and without him you do not drive away with your new car. Matthew was organized, friendly, and knew what he need to do. He explained everything very clearly and in as much depth as was needed. Answering all my question, and giving me suggestions where needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This dealership was amazing! I was given the information...

This dealership was amazing! I was given the information and the great rates and James really worked with me meeting me after hours, on his day off taking time away from hims family so that I could see the truck I was interested in! Matt really worked with the banks working to get me the best rates and possible length which was a huge help for me! the special pricing on accessories and everything was amazing I am beyond thrilled with my purchase and would absolutely recommend and plan to send everyone I know over to James and the team at Maplecrest Ford! Great dealership, great people, amazing experience. Beyond satisfied customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Everyone at maple crest ford are great!! I was looking...

Everyone at maple crest ford are great!! I was looking for a nice clean car and low price.. They where able to help me.. What a great car dealer !! I will be back!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

James Skuraton was very informed regarding the inventory...

James Skuraton was very informed regarding the inventory in my price range, the ammenities of each car and how they operated and what type of car best meeting my needs. Matt in financing worked dilegenty finding me the best financing and was most friendly, as was James. This is the second car I've purchased here in the past 3 years and will return again in due time even though I moved to Florida 3 years ago. It is always a great experience going to Maplecrest Ford! Sincerely, Matt Welsh Palm Coast, Fl.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We have been customers of Maplecrest for about 7 years...

We have been customers of Maplecrest for about 7 years now & have always had an exceptional customer service experience. They are professional, courteous and very accommodating. I was recently in an accident, and my Edge was totaled. I loved that truck. Charlie and team made it so easy to select a new Edge. The selection, financing and delivery were really made very smooth, quickly & efficiently. I also want to add that I got another Edge because I feel the truck saved my life in this accident. We would highly recommend Maplecrest Ford & Charlie to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership. I bought a Ford Edge from here and the...

Great dealership. I bought a Ford Edge from here and the experience was great and stress free! Matt and James were so nice and helpful. I am so busy that if I had a question I would just text James and he would answer my questions. As well as he took the time to help me reprogram the lock code and show me where all the features were. As you can tell I would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.