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Maplecrest Ford

(1,102 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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I had a really great experience at Maplecrest Ford of...

I had a really great experience at Maplecrest Ford of Mendham. The staff was friendly, professional, and easy to talk to. This was my first experience buying a car so I was a nervous wreck, but I could not have been happier with the customer service that I received. James was an absolute delight to work with. I will be buying from them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Guys! Very friendly and no funny business with any...

Great Guys! Very friendly and no funny business with any "surprise fees" a the end of the transaction. They are by far the best people to deal with for my used car purchase. I would buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was the easiest buying experience purchasing a car...

This was the easiest buying experience purchasing a car that I have had so far. There was no pressure, just friendly people, a great price and a wonderful overall experience. I highly recommend this dealership if you are in the market for a Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience I have ever had buying a car at a...

Best experience I have ever had buying a car at a dealership. There was never a moment I felt pressured into buying a vehicle or feel as if I was taken advantage of. They were very understanding and simplying looking to help me find a car I felt comfortable with and was happy purchasing. Extremely willing to work on a fair price on the vehicle and very fair on the value for my trade in. My next vehicle purchase I'll undoubtably begin at this dealership. Helpful, friendly, honest, and integrity are the only words to describe Matt and Charlie. If you're looking for a car call these guys. 100% recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had the best experience at Maplecrest Ford in Mendham,...

I had the best experience at Maplecrest Ford in Mendham, NJ. Tom, the owner, kept checking in on me to see if I had any questions, Charlie, my salesperson, was fantastic. Rodrigo followed up on my initial phone call and answered all my questions. I was on a very tight schedule, and Matthew had all my paperwork ready for me. I will never go anywhere else for a car. Thanks, Guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I talked with Adam before visiting the dealership and was...

I talked with Adam before visiting the dealership and was pleased that he had researched the inventory to present previously owned vehicles that met most or all of my requirements. We spent the beginning of our meeting talking about each vehicle, and it was clear to me that he wanted to help me narrow my choice according to my criteria, not what he might have thought I needed. I went for a test drive in two vehicles. Adam pointed out aspects of each vehicle before the drive and listened to my observations when we returned. I made my choice and returned a few hours later to pick up my "new" Edge. I am afraid that my excitement about having a new car was overshadowed by my concern for mastering the electronics. Adam could have pointed out a few things and then directed me to the manual, but instead he patiently went through all of the options and gave me the chance to have a "hands on" trial. I certainly appreciate his patience, his knowledge, and his concern for meeting my transportation needs. When I decide I need another vehicle, Adam will be my first call. Matt- Matt patiently explained each financial option, waited for and then answered any questions directly and clearly, and generally prresented a case for each option but did not apply undue pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was the best car buying experience I ever had. I...

This was the best car buying experience I ever had. I knew the car I wanted, walked in, got a good quote, and the next day I had the car. Total purchase time - 1.5 hours altogether. My primary goals were to buy a car quickly, get a fair price, and have no slick or pushy sales gimmicks. All of these expectations were exceeded. I have had bad experiences in the past when shopping for cars but this was as smooth and easy as it gets. I would most definitely purchase another car from this dealership and would highly recommend Maplecrest to anyone in the market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We have purchased both new and used vehicles through...

We have purchased both new and used vehicles through Adam. Everyone is kind, courteous and knowledgeable. We are very happy with Maplecrest Ford and plan on purchasing additional vehicles. Purchasing a vehicle from Maplecrest is quick and painles, we highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brain, Matt & Rodrigo, have done an outstanding job...

Brain, Matt & Rodrigo, have done an outstanding job getting my wife into a new truck but as an after thought me into a used vehicle. These 3 guys made the buying experience hassle free and enjoyable. Hats off to you guys and the Maplecrest staff!! Sam Wolfe Fairfield, NJ

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Staff was very knowledgable and friendly. Worked with us...

Staff was very knowledgable and friendly. Worked with us to get the best programs available. They were willing to go the extra mile to ensure our happiness with the service and the vehicle. Would recommend them all very highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.