Maplecrest Ford

This was our 3rd Ford from Maplecrest which tells how much we value the dealership. Owner Tom Giordano clearly loves what he does and set us up with his knowledgeable and friendly staff. Micky Hendrick did an outstanding job showing us the vehicles and quite frankly is just a nice, professional gentleman. All facets of the process went smoothly from the test drive to negotiating, financing and eventually service. We have had a great experience at Maplecrest and would recommend to all.

James was awesome in getting me into my 2015 F-150. It was a great truck at a great price and James was excellent in showing me all the new features that came with the vehicle. He even took the time to pair my iPhone with the audio system and made sure the time was correct. By far the best experience I ever had purchasing a vehicle!

Olivia did a great job getting me into a CPO F-150. She was as nice and helpful as a salesperson could be. She was eager to help with many of the little details!

History... I found Maplecrest Ford after a long unsuccessful search for a (lightly) used Toyota Rav4 which will serve as my daughter's first car. I visited 9 dealers, some used car lots and some full dealerships and drove 12 cars. I made offers on 3 which were accepted but never got completed because each dealer tried to add on ridiculous fees (example: $1995.00 "dealer fee") and inflated costs for Doc fees and DMV fees. I walked into Maplecrest Ford - Mendham late on a Saturday afternoon and met with Emma Giordano (randomly as no salespeople pounced on me when I walked in) to check out a 2012 Rav4 that was exactly right for us. Car was perfect. Mechanically sound, drove perfectly and really just super clean. I decided to make an offer right after test drive. This is where Emma Giordano and Maplecrest really differentiated themselves from the norm. The offer I made was for just a few hundred less than asking price to keep in-line with KBB fair market price and was approved in 5 minutes. At this point Emma also explained that there would be no bogus "dealer fees" and the Doc fee was in-line with the statewide average and there would be no up-charges in the DMV fees. All of this I took with a grain of salt due to my prior experiences. Bottom line... for the first time in all of my car-buying years, Emma was completely honest and true to her word. She brought out paperwork which described what we discussed exactly, and we had a deal. I would pick the car up that Monday. She then told me she would have everything ready for me and I would be in-and-out quickly at pickup time. Once again, complete honesty and service to the customer from Emma! I arrived and the car was prepped and looking great and parked right outside the door. 10 minutes later the docs were signed and I was on my way. Honorable mention here to David Cozza the sales manager for having everything ready to sign and not adding any BS to the process! Really, just the best purchase experience I could have asked for end-to-end. Thanks Emma! My daughter loves her new ride!

Besides the fact that I LOVE my new Ford Escape ! Olivia was so good at what she does while making the process as comfortable and easy as possible . I’ve been in customer service for over 25 years and am NOT easily impressed . Olivia did just that ...... she impressed me ! Even if she couldn’t help me ( even though she did ! ) you can tell she wanted to and can relate to the customer . That’s something u either have or u don’t Thank you for having her she’s a great attribute to your sales team! I honestly wouldn’t had taken the time to thank you and write this if I wasn’t so pleased .... thank you Olivia ! Sincerely , Sandra “ a very happy customer “ Cohen

We have purchased 2 Fords from Maplecrest Ford in Mendham and couldn’t be more pleased. Everyone is friendly and helpful. Our salesperson James and the GM Dave worked to get us the vehicles we wanted and great deals on both. We will be recommending Maplecrest Ford to family and friends.

I really enjoyed working with the entire team. They did a great job managing the sale and I love my new car. Thank you team!

When we arrived we were greated promptly by Olivia. She had the cars we were looking at out front and started. Not only was she professional but she was great with our three year old daughter. We recommend Maplecrest to anyone looking to purchase a car! -Jared, Allison, and Davina

We had a great experience with Emma and Maplecrest Ford! Emma is very professional and courteous. Questions were answered quickly and she made sure we were comfortable with our purchase. We highly recommend! Hats off to Emma and the dealership!

Emma was Very accommodating personable great customer service and an amazing experience for the first time after buying many for trucks I really enjoy this experience a lot and would recommend it to anybody