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Maplecrest Ford

(1,100 reviews)
Visit Maplecrest Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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Satisfied.

Service was provided promptly as scheduled. Received calls when work was completed and to discuss additional work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gerard! Thanks for your 5* Service review here at Maplecrest Ford of Mendham. We really appreciate you taking the time to leave us your comments. We look forward to helping you and yours again in the future. Meantime, drive safe. Best Regards, Donna Levey Customer Relations & BDC Team

100% Recommended

The dealership employees were very nice. The service was great. Everything they said was true. Great prices. 100% recommend going to the dealership to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Brandon! Thanks for your 100% recommendation, 5* review and the big thumbs up for me, Micky and Marie here at Maplecrest Ford of Mendham. We really appreciate you taking the time to do so! Congratulations on your new vehicle and thank you again for your business. We look forward to helping you and yours again in the future. Drive safe! Best Regards, Donna Levey Customer Relations & BDC Team

Amazing

So friendly the minute we walked in the door. Got an amazing deal ... Olivia was amazing to work with. The whole staff was great They made buying a car so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi "Diamond1," Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership so thanks for leaving an amazing review and 5* star rating! We really appreciate you taking the time to leave us your your recommendation for Maplecrest Ford as well as for Olivia, David and Marie in particular. Congratulations on your new car and thank you again for your business. We look forward to helping you and yours again in the future. Meantime, drive safe. Best Regards, Donna Levey Customer Relations & BDC Team

No pressure buying

Our sales specialist James Skuraton is the opposite of your classic car salesmen, absolutely no pressure to buy. We came, we test drove, we left without the typical “what’s it going to take to get you in this car today”. No closer came out of the back office to say it’s the end of the month and we need to hit our number...We went home, did our research and when came back to Maplecrest and we leased for a price we knew was fair. Plus, James worked hard to find us the Ruby Red model which he had to get from another dealership. We purchased from Maplecrest Ford before, they just don’t push you to buy which is what all car buyers hate. Worth a trip to Maplecrest to see for yourself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Good afternoon KC! Thank you for leaving such an excellent review, 5* star rating and recommendation for us, and for James Skuraton in particular! We loe the thumbs up and we set high expectations for ourselves so it’s gratifying to hear about your experience here with us. It means a lot! We look forward to helping you again in the future! Till then, take good care and safe travels! Best regards, Donna Levey BDC & Customer Relations Team

Nice dealership

Good deal. Nice experience. Will recommend to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Thomas, We set high expectations for ourselves so it?s great to hear you had an excellent experience with us...! Thanks for your recommendation and 5* review - we really appreciate you taking the time to do that! Congratulations on your new vehicle and thanks again for your business and for choosing Maplecrest Ford of Mendham. We look forward to helping you and yours again in the future. Drive safe! Best Regards, Donna Levey Customer Relations & BDC Team

My new USED car

The team at Maplecrest made buying my new vehicle very easy. They were extremely patient as I hemmed and hawed over several vehicles. They were very knowledgeable and accommodating. I truly trust their expertise and love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Melanie, Thank you for leaving such a great review and 5* star rating! We are so pleased to hear about your excellent experience and as we set high expectations for ourselves, it?s very gratifying to know. We appreciate your time, business and hope to see you again in the future. Congratulations on your new car! Take care and drive safe. Best, Donna Levey BDC & Customer Relations Team

Used car purchase

Overall a good buying experience. Sales representative was very nice and the purchase was quick and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi there Michael, Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you for your review as such, and for the 5 * star rating and recommendation! We set high expectations for ourselves, so it?s gratifying and it means a lot! Congratulations on your new car. Until next time, take good care and safe travels! Best regards, Donna Restaino Levey BDC & Customer Relations Team

Very good dealership

Very good excellent service I would send everyone over there for a car stop in and see the awesome beautiful sales women Olivia and get a car you will not be disappointed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Chopperjoe, Our Staff works hard to go the extra-mile for our valued guests. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We set high expectations for ourselves so it’s great to hear you had a 5* rated and experience with us...! Congratulations on your new vehicle and thanks again for your business and for choosing Maplecrest Ford of Mendham. We look forward to helping you and yours again in the future. Drive safe! Regards, Donna Levey Customer Relations & BDC Team

Great Experience.

I would highly recommend Maplecrest Ford. Our salesman, James was extremely helpful and friendly. Would be sure to return for my next Ford purchase.... MMI HVAC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Good afternoon Stacey, Thank you for your kind words and congratulations on your new vehicle! We truly appreciate you taking the time to provide us with feedback on your 5* Rating, review and visit! Thanks too for your thumbs up on James Skuraton in particular! We do set high expectations for ourselves, so it’s gratifying to hear and your positive experience means a lot to us. Until next time, take care and drive safe! Best regards, Donna Restaino Levey BDC & Customer Relations Team

Great experience!

Olivia and the team at Ford in Mendham were awesome. Our deal was the best around, the transaction was quick and painless (which isnt the norm, as we all know!). Olivia and Marie were professional, friendly and answered all of our questions. Great experience, we will definitely be back. Gary & Lauren Isaac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear Gary and Lauren, Thank you for leaving such a great review, 5* star rating and recommendation! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. The little things mean a lot! We appreciate your time and it means so much to us to have earned your trust in our business! We hope to see you and yours again in the future. Meantime, take care and drive safe! Best, Donna Restaino Levey BDC & Customer Relations Team