Reviews
Lexus
Bought 35,000.00 car online without physically seeing I. I depended on Olivia the sales person to be my eyes. Outwardly the car was fine. The inside smelled an d was not detailed to my satisfaction. When I contacted her I expected her at the lease to tell me to take it and get it detailed. Instead she said I should expect a used car to have deficiencies. Not a 2017 Lexus RX 350.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Thank you Frank Baccaro for providing great service. I just leased my third car from Maplecrest Ford. Frank went above and beyond with the car buying process. I recommend Maplecrest Ford of Mendhan to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there Josefina, We really appreciate you taking the time to leave us 5* ratings and feedback on your experience here at Maplecrest Ford of Mendham! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Your loyalty is important to us. And our Staff's outstanding service is important to us too ... so thank you for calling that out, as well as Frank Baccarro in particular! We look forward to seeing you again soon. Meantime, safe travels to you and yours! Best regards, Donna Restaino Levey Business Development & Customer Relations Maplecrest Ford of Mendham
My fourth car from Maplecrest
This is the fourth car I purchased or leased from Maplecres Ford in the last 15 years. It has been 8 years since I last purchased or leased a car. I just turned in my 2011 Escape with 253,000 miles. If the service department wasn't so efficient, I may have had to buy 8. Good job Jim, Jerry, Mike and Brett. I have always been pleased with the services at Maplecrest Ford. I was especially impressed with the service i recently received from James Skuraton. He was very knowledgeable and found just the car I wanted. He made the leasing process headache free. He took a lot of time explaining every aspect of the new car to me. It was quite a learning experience for me and he was very patient. James had a thorough knowledge of the product. The Ford product has come a long way since the antique I was driving. Thank you James and Maplecrest for taking such good care of your customers. It is the reason the I and my family keep coming back. Kudos to James and Maplecrest. .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lena! It is great to read such wonderful comments about your experiences with us ... thank you for leaving such a great review and 5* star rating of the dealership and our staff! We are pleased that we were able to go above and beyond your expectations and really help you out time and again as our team is dedicated to providing top-quality service, and we're so happy to hear that your experiences have reflected this. Thanks again for your loyalty and your business! Take care and drive safe. Best regards, Donna Restaino Levey Business Development & Customer Relations Maplecrest Ford of Mendham
Friendly , Energetic & Easy to Deal with
Olivia is very knowledgeable and works hard to get the deal done , Really did not spend a whole lot of time getttimg a deal done , Even when I went into Finance with Marie , She was Great Very Efficient at all aspects of the dealings
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks 5.0 Edwards! For the great 5 star review of Maplecrest Ford, Olivia and Marie. Our job is to be efficient. Thank you for your business and choosing Maplecrest Ford of Mendham NJ!! Drive Safe and see you soon. Best, Marla K BDC Manager
routine maintenance
Brought in my F150 for 10,000 mile maintenance - oil, filter, rotate tires and general inspection. Work was completed as promised within one hour. Past experiences have been just as good with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, Thanks so much for reviewing Maplecrest Ford service! In and out with our team is what you get here!!! Drive safe and thank you for choosing Maplecrest of Mendham. Best, Marla K BDC Manager
Service
I was told my first three oil changes would be free because they never told me my NEW car was a demo and had 5,000 miles on it. I just got my first oil change Saturday and the guy say he?s just the messenger and charged me over $50.00.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Thomas, Congrats on your demo purchase! That means that you saved a lot of money! Our customers love them. According to our records we called you the next day on March 31st and refunded you the $48.95 that was mistakenly charged to you. This is because on this January 1st, Maplecrest changed the first free oil change policy. Since you purchased it before that you were owed that back. So I believe this should be resolved? Thank you Thomas for being a Maplecrest customer, we value that! We hope you change your mind about recommending Maplecrest, Best, Marla K BDC Manager
Worth the road trip!
Took a trip out to Maplecrest ford after locating the car of my dreams. The salesperson james and Marie in finance made me feel at home and in a comfortable environment. Down to earth people, Was expecting the usual dealer sales pitch that everyone hates and it was the total opposite. Very impressive very professional Very prompt service Thanks John
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi John Wow! This is such a nice review! From the entire staff we sincerely appreciate your heartfelt review. Thank you very much for taking the road trip and for choosing Maplecrest. We hope to see you again soon and please drive safe!!! Best, Marla K BDC Manager
Great experience
James was excellent and love all the features of the new escape. The value for price is best in class for small suv’s Thanks James.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience.
Great dealership. They didn't try to add on any silly fees. Everything was on the level. I would buy another car from them and recommend them to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there Rob! Thanks for your 5* review and great reviews of James Skuraton, as well as our transparency, value and experience here at Maplecrest. We really appreciate you taking the time to leave us your comments and your recommendation. The small stuff does matter! Thank you for your business and we look forward to being of service to you and yours again in the future. Meantime, safe travels. Best Regards, Donna Levey Customer Relations & BDC Team
Customer Service with a fantastic attitude
Olivia provided excellent customer service with a fantastic attitude. She’s knowledgeable and passionate about the car business. Olivia is a hard worker who follows through, I would highly recommend her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Harris! Thanks for your 5* review and the big thumbs up for Olivia and Marie here at Maplecrest Ford of Mendham. We really appreciate you taking the time to leave us your comments and your recommendation. Congratulations on your new vehicle and thank you again for your business. We look forward to helping you and yours again in the future. Meantime, drive safe. Best Regards, Donna Levey Customer Relations & BDC Team