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Maplecrest Ford

(1,101 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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I got a great car!

I've been to six other dealers and got the best price for the top rated fusion with all its bells and whistles at this dealership with the help of Frank the best salesman I've encountered since I started my search and ended up here thanks maplecrest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professionalism at its Best

The reason I rated Charles a 5 star because he took care me at a prior dealership..very considerate of me disability He's a PRO

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

New '16 Ford Fusion

We had a great experience buying from Maplecrest Ford of Mendham. The minute we walked into the dealership, Rich Colazzo stepped up and began to help us out. He found the car we were interested in and got us in for a test drive. Rich helped us out over the course of the next week, working out logistics of buying and organizing documents. In all of my conversations with Rich, I felt like I was dealing with an honest guy who had a genuine interest in making our buying experience great, rather than just a salesman trying to get me to buy the car. Rich is a highly capable salesman with a great sense of humor and affable demeanor. Dealing with Charlie, the finance man, was also straight forward and easy. Overall, our experience at Maplecrest was excellent. We got everything we were looking for and were very well taken care of. The car is also awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Buy from Charles Countryman

If you want follow through while receiving kind, courteous service, do yourself a favor and the next time you need a car contact Charles Countryman. He was knowledgeable and has a great sense of humor! He's an all around great guy! I can't think of anything that he could have done better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Best Ever

Best experience in buying a car in my lifetime. Both sales and finance guys on point. So happy with my new truck!!! They do all the work, I just picked up my new ride.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Charles Countryman was great

Charles was professional, friendly efficient and pleasant to deal with. I feel that I got a very good deal on my Transit Connect without any hassles or difficulty. I would readily return to this dealership and ask for Charles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Refreshingly honest!

We needed to set up a car lease very quickly and knew exactly the car we wanted. No time for lots of car-buying antics. We went to our local Maplecrest Ford and had a GREAT experience. I never once got the feeling that I was being upsold... or tricked into getting something that I didn't want or need... and no 11th-hour hidden charges! Our salesperson, Charles, was beyond helpful and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Made the Process Easy and Enjoyable

Brian made the car buying process easy and enjoyable. Really appreciate everything and would 100% recommend Brian to anyone wanting to buy or lease a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Purchase of new 2015 Ford Escape

We had very pleasant experience,from beginning to end Beginning with our salesman Brian McHugh and finishing up with Charlie Samons Easy no hassle great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

2nd purchase of a ford truck in 5 months, excellent x 2.

Excellent and quick sales process. It was a pleasure this time and last. Thank you for the fast service. The entire staff was friendly and efficient, and Micky was once again, respectful of my limited time and exceeded my needs during the sales process. Tom Giordano runs a dealership that is a credit to the Ford name.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.