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Maplecrest Ford

(1,101 reviews)
Visit Maplecrest Ford
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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Wonderful experience

I walked into the dealer not expecting to buy a car but ended up trading in my car for an SUV. It is low mileage and just what I wanted. No pressure and my salesman was awesome. I highly recommend Maplecrest Ford of Mendham!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

I give them 5 stars for friendliness!

Very happy customer from Staten Island

I wanted to take the time out to personally thank Brian McHugh for everything he did for me. I honestly probably drove him nuts because I'm extremely picky as to what I want. He was very patient and very understanding. I went to my local dealer here on Staten Island but Brian had the very exact vehicle and color I was looking for. He made sure I got the very best deal and I'm so thankful for that. I decided I would take the a little more than a hour drive from my home. So glad I did. I was treated better here than the other dealership. I would recommend ANYONE to this dealership and that's not a lie. Everything was done over the Internet and phone. No bait and switch tactics which MOST dealers do. Everything was honest and straightforward from the very beginning. No games or lies. Also, a huge thank you to Charles Samons. I had a 6:30 pm appointment to take delivery of my truck. My 2016 Ford Explorer Limited was detailed, paper work was all done and ready to just be signed. The absolute fastest car buying experience ever. Was in and out in 30 minutes. Both men were outstanding! Thanks again for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

The salesman who engaged me when I walked in the door (Charles Countryman) represented Maplecrest Ford in an outstanding manner. I would recommend him and the Maplecrest Ford to anyone contemplating a new or used automotive purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great Car Buying Experience!

Charles was great. Quick to get back to me with info. and came through on his word to give me the best deal even though I was working with two other dealerships. Worked hard for the deal without being pushy. From test drive to negotiations, to paperwork to car prep, to car tutorial and driving off the lot in just over 3 hours. Have dealt with 4 dealers in past 10 years and this was a record.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Outstanding service.

We just want to say thank you to Micky for taking care of everything. He took the extra time to make sure everything was in order and that we knew everything about the vehicle. Best car buying experience we ever had!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A comfortable easy buying experience!

Micky Hendricks listened carefully and executed every detail with our new Edge. Marla was my first contact and she was warm and easy to talk to. Charles respected our financing wishes and made the paperwork process quick and easy. We had a minor trim piece readjusted by Will in Service. He was also very personable. We will be repeat customers without a doubt. Thank you, Maplecrest Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleased with the assistance given and the cars available

I had an excellent experience with Micky, who assisted me in the process of deciding which Ford product was right for me. I drove 2 Explorers, 4 Edges and an Escape. Clearly the Edge product was what worked best for me and that was my final decision. It's nice to associate with a local dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Honest salesmen and fair pricing

The team that I worked with at Maplecrest Ford was extremely honest and informative and offered very fair pricing. Anyone looking for a Ford should feel confident in selecting Maplecrest as their dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

finally a reputable car dealer

This was the most pleasant experience ever buying a car. Maplecrest restored my faith in car dealerships. Charles Countryman was professional, honest and hard working. I paid a fair price and everything he promised he delivered. I would highly recommend anyone looking to buy a Ford to visit this dealership in Mendham.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Mendham Maplecrest Earned My Business

I was not looking forward to purchasing a new car. When Charles called me, I didn't believe he'd be able to find the car I wanted at the price I could afford. Charles was courteous, transparent and willing to work to find my car. He was straight forward and empowered to provide answers quickly and accurately. This is also a clear indication of good leadership and overall management.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.