INFINITI of Coconut Creek

I have owned 3 INFINITI vehicles since 1995 and in 2007 I started coming to Infiniti of Coconut Creek for servicing (Nassim) and the Collision Department. At my last visit to the Collision Department, I was given a Loaner which was the new 2017 QX30 (thank you Alex Legros and Nic Thompson), I FELL IN LOVE WITH THIS VEHICLE and made a decision to finally upgrade from my 2003 Q45 which I loved passionately. It was suggested that I speak with Mike Stevens. Mike stole the show and from all his awards in his office I can see why he came highly recommended. I hate the back-and-forth negotiations, but Mike made it a smooth process. Thanks to Lily McCoy for doing the title transfer and all the paperwork in such a speedy and efficient matter. Last but not least, to my surprise I inquired about the old Service Manager I used to deal with all these years....and low and behold I was informed that MIKE CROWLEY was now the owner. I am so very proud of him and it showed me that the INFINITI family is a strong unit which shows "character and room for growth from within it's own". So, I guess I am going to be stuck with this family for a long time...WHICH IS A GOOD THING!!!!

I had a great experience. Moe really worked to get me the deal I wanted. I love my new Infinity! The process was fairly quick. I would recommend this dealer and this salesman.

Great service especially from our sales consultant Mike Stevens! After days of comparison shopping, he calmly and with great kindness and patience found me the exact car that I wanted for the right price. We were so happy, we bought 2! Everyone is friendly and the whole experience was expedited yet I felt like I was treated like a queen through the whole process

Excellent Service !! Matthew the best!! It was a fast process A lot to pick from , we were able to pick any color we want! Love this place!

I have leased and consequently serviced several vehicles at this dealership. My sales person was Mike Stevens and the service representative was always Stephen Sellick. Both of them are provided exceptional service. Please take a note of both these names and go for it. I also should mention a lease specialist associated with preparation of my lease Agreements. He is very knowledgeable, extremely effective and presise. Here is recent example regarding services by Stephen Sellick - I found suspicious sound that appeared while I was driving my car. Stephen Sellick didn't hesitate to perform drive test by himself and while driving suggested that it was the wheel bearing problem. In fact, that's what it was. The overall stars are five for all of them.

Always go there for my service on my Infiniti, and my Toyota. And I always ask for Doug, he is a ASE certified master technician. He has always done great repair work, and returns my vehicles with a fantastic wash job done.

They screwed me. Sold me a Q70 that belonged to one of the salesman, Steve William. It was a 2016 with 192, that's right 192 miles. Let me digress for a moment and mention that I have purchased 15 cars from this dealership since it opened and referred countless people. They sold me the 192 mile car for 14k of msrp. Delivered it with exterior infested with ants. I drove it for a couple of hours. More rattles then a baby's toy. Took it to service twice. Troy Neal was great. Hard to replicate the noises at will but he heard them. Took the car back twice from service and it would rattle somewhere else. Always from the console or dash. THAT'S WHY STEVE WILLIAM WANTED TO SELL IT. He knew.... I dropped the car off and told them to keep it after the second try at rattle removal. Rattles in the dash never go away. Ive not received a call from mgt. That is just Aweful service. I will call Infiniti corporate tomorrow. They will probably say it's a used car and to that I will say xxxxxxxx! THE CAR WAS SOLD UNDER FRAUDULENT CIRCUMSTANCES. SALESMAN SAID HE HAD TOO MANY CARS..... That was a lie. Stay away at all costs...

Dealership is super ! The service mgr Will should be promoted to general not ! He has the service Dept running like a we'll greased machine!!! This is my 2nd car & ill buy my next one there & refer as many people as possible..

Great experience across the board. From the moment I walked in to the moment I left in my new car. Very professional knowledgeable staff. Matthew was my salesman and I worked with Lily in finance. I recommend both very highly

Marcus went above and beyond in helping me get the best deal on my new car. Great costumer service all around! I am very happy with my new car!