Reviews
Ralph Reichold was really so incredible to work with!
Ralph Reichold was really so incredible to work with! He was helpful, thorough and made us feel comfortable and confident with every step of the process! This is my second vehicle purchase from IOCC and won't be my last!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at INFINITI of Coconut Creek, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Michael Crowley General Manager INFINITI Mike@infcc.com
Marvin Sanders is very knowledgeable about cars.
Marvin Sanders is very knowledgeable about cars. . He told me all the information about the car I was looking into . He is very patient and took his time explaining all detail . I would recommend him to anyone if there were looking into buying a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com
This is truly the most unprofessional dealership I have
This is truly the most unprofessional dealership I have ever experienced. From the service writer to sales and even the phone operator were all rude.. I am having several issues due to their negligence and incompetence. Michael Crowley the general manager won't even return my call or meet with me and MIICHAEL CROWLEY could care less about CORRECTING THEIR MISTAKE !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We sincerely regret to hear that you didnt have a positive experience at our dealership. Could you please provide us with your contact information so we can thoroughly review your visit and address your concerns? Although we're disappointed to learn that we fell short of your expectations, were committed to rectifying the situation and preventing similar incidents from happening in the future. In the meantime, I'll take the initiative to find your information, communicate with my management team, and give you a call. Customer Experience Manager INFINITI of Coconut Creek Jeffrey Pool
I purchased a car from Infiniti and I have been
I purchased a car from Infiniti and I have been satisfied. They treat you fairly and professionally. I couldn't have been happier with my experience. They work very hard to say yes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek. We look forward to having you as one of our valued customers for many more years to come! Michael Crowley General Manager INFINITI Mike@infcc.com
Recently had my car serviced.
Recently had my car serviced. My service advisor Denni Ulloa was amazing. Explained everything and answered all my questions. Great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com
Ralph the sales representative was super great!
Ralph the sales representative was super great! His experience in the business is top notch. I left satisfied with the purchase of my new Qx60. Thank you for your great customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com
This people don't care about your business because is
This people don't care about your business because is cash !!! Sales person , sales managers , even the General Manager don't respond to phone calls or emails , this place is a discriminate place !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here, Armando. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om
Ralph Reichold was the best rep from this dealership.
Ralph Reichold was the best rep from this dealership. He was easy to work with and no pressure
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ralph and our team, and we look forward to working with you again. Michael Crowley General Manager INFINITI Mike@infcc.com
Nice location, plenty of vehicles and nice staff.
Nice location, plenty of vehicles and nice staff. Did follow up calls to see if I was still interested in the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek! Michael Crowley General Manager INFINITI Mike@infcc.com
Marvin was very knowledgeable ,professional , and had
Marvin was very knowledgeable ,professional , and had patience waiting on us to come to a decision on our vehicle. Would highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Brandon, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com