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INFINITI of Coconut Creek

(1,301 reviews)
Visit INFINITI of Coconut Creek
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 12:00pm–6:00pm Closed
2022 state dealer award
View 5 awards
2022 state dealer award 2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (954) 283-5456 (954) 283-5456
Used (954) 388-1589 (954) 388-1589
Service (888) 214-4193 (888) 214-4193

Reviews

(1,301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Coconut Creek from DealerRater.

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Great Service

My husband and I had a great experience in the Coconut Creek Infinity store. Stephen William was our sales facilitator and he was awesome. Stephen was very attentive to our needs and helpful with the process. We are very happy with our brand new car. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT DEALSHIP

Awesome experience in a Great Customer Service Oriented Dealership... Ask for GOLDBERT BURTON definitely not your typical pushy Salesman. Got a great quality car from a first class salesman. Goldbert is a very friendly customer service orientated person who aims to please.......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Stephen William/Infiniti of Coconut Creek

I recently leased a Q50 from Stephen William and had a great experience. Stephen was professional, helpful and respectful throughout the entire sales process. I would recommend Stephen to anyone interested in an Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Salesman Stephen William

My fiance went in and met with Stephen William. He was extremely helpful and spent a great deal of time with her despite her telling him she was not purchasing right away. He took her out and explained so much about the car. As soon as we are ready we will be back to see Steve for sure. He didn't pressure her or I and we really appreciate that. The receptionist and cafe staff were also friendly and helpful. We will definitely purchase from them and highly recommend Steve and the dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Stephen Eilliam

Stephen was a pleasure to deal with. He made the leasing experience easy and fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Salesperson Stephen William!

My fiance went in and met with Stephen William. He was extremely helpful and spent a great deal of time with her despite her telling him she was not purchasing right away. He took her out and explained so much about the car. As soon as we are ready we will be back to see Steve for sure. He didn't pressure her or I and we really appreciate that. The receptionist and cafe staff were also friendly and helpful. We will definitely purchase from them and highly recommend Steve and the dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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crooked & Dishonest Sellers Unethical Behaviors

Horrible Service, very dishonest Sellers and Team. I just got a new vehicle with them and they screw me,once that my lease is over I would never ever would buy or lease from this place nor from Infiniti Company. They lost my business and I know they don't care, but thats OK because I do not want to deal with bandits.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jorvato. I am sorry you had an unpleasant experience with our team and Dealership. We always aim to provide an exceptional level of service. Please reach out to me directly so that I can try to assist you with any concerns you have from your experience. Jeffrey Pool 954-861-6100 X1007 Office

Crooks & dishonest Sellers with Unethical Practices!!!!!

Horrible Service, very dishonest Sellers and Team with very Unethical Practices. I just got a new vehicle with them and they screw me, once that my lease is over I would Never Ever would buy or lease from this place nor from the Nissan-Infiniti Company. They lost my business, I know they don't care, but thats OK because I do not want to deal with bandits. You Have been Warned Buyer Beware!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Customer Service

Although I didn't purchase my Infiniti from this particular dealership the staff were suprisingly very courteous. The young woman at the desk named Lindsay was very helpful and polite; not to mention gorgeous. It was very refreshing getting my car serviced from here. I'm now a regular. Way to go Infiniti of Coconut Creek, Great Team!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent service!

I want to take the time out to let everyone know of the most excellent service my husband and I received at the Infiniti of Coconut Creek! First of all we were greeted by their receptionist Lindsay! She is no ordinary receptionist she had such a warm and welcoming presence and greeted us with such a genuine approach. Her bedside manners were on point! We were super excited and also had our guard up because everyone knows how people normally get tricked into a bad deal and have the worst case of buyers remorse! Well in our fortunate case we purchased our QX 50 SUV about a year ago and to this day we continue to have such great experiences and are treated with such quality care it's the best! I needed to take this time to let future buyers and shoppers know that they will be satisfied and will not have any regrets! Your expectations will be met! Thank you so much to all the representatives at Infiniti of Coconut Creek and most of all I have to give a special thank you to Lindsay because she put all of my worries at ease and the rest was history! Sincerely, A very happy customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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