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Schepel Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (44 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (44 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Unethical dealings

I opdered a Cadillac Escalade from Schepel a year ago. When the vehicle came in they sold it to someone else, but told me "the factory cancelled the order", then when the second vehicle arrived they sold it out from under me again while my financing was getting approved. I called Ryan the day before and told him the credit union would have the funds the next day. Ryan Van Prooyen salt it any way. Ryan Van Prooyen and Schepel Cadillac are completely unethical.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for sharing your review with us. We are sorry to hear that you did not enjoy your experience at Schepel Cadillac. Our dealership is known for an impeccable reputation for ethics and transparency, and we are sorry that you do not feel that way. Thank you for your review and we wish you success in your search for your next vehicle.

kirby2329@att.net

My overall experience at Schepel Cadillac was outstanding. The service and customer service was outstanding.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner

The quality of service that I received was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ms Cruz

People were cere informative and nice to me.Please thank you team again. Thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A1 Service!

Service Department always offers excellent service. Mike Eaton is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

Took in all 4 of my vehicles. Service was completed in a timely manner. Excellent service department. Mike Eaton is the best service consultant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Why is not Everyone Driving a Schepel Cadillac?

This is my second Certified Used Cadillac from Schepel and I couldn't be happier! I was already familiar with the dealership, but I can never get over the lengths they go to to treat their customers well. Recently I used Cadillac Roadside Assistance, and that was as professional as all their services at the dealership are. And it certainly makes a lone driver feel safe on the roads.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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What's not to love?

They are professional, friendly, caring and the entire dealership is spotless! I love this place!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Schepel Cadillac is #1 in my book!

This was the easiest car buying experience that I have ever had. Plus the staff, from sales to service is so professional and courteous! I love this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding Service

My wife and I were met promptly by Mike Eason who checked my vehicle in for service. Mike reviewed the vehicles past history and proceeded with the necessary maintenance which was due. The service was completed quickly and I was kept informed on the progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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