Reviews
Terrible Sevice!!! Terrible company!!! Stay away f
Complete garbage!! FORD DEALERSHIP SCARED TO WORK ON USED VEHICLES!! Worst Ford spot ive ever found! Ill never buy a ford in my life and i turn everone else that i can. FORD JUST NEEDS TO DIE OFF!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for your experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith General Manager
The Works oil change
Great friendly Service with Justin expedient service and very good customer service for my overall Ford explorer service. I will definitely be taking my Explorer back to this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Edward, for your kind words about Justin! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great service
great service but called before truck was ready. And we had to wait for them to fix it. Other than that it was a good experience.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and for bringing this to my attention. I apologize for the wait for your truck. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jssmith@Group1Auto.com
Great service
Great and fast repair service. I just dropped it off and they took care of everything . Overall a great experience. I highly recommend this dealer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Great service
The service representative gave great communication. Work was completed in a timely manner. The Waiting area was welcoming. I was treated professionally throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
New F150 experience
Teddy was an awesome sales rep and the GSM and finance team were exceptional. Will definitely come back when I am looking for another new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, John, for your kind words about Teddy! We are very happy to hear that we were able to provide you with an enjoyable experience!
Gregory
Sales rep Vacun and Ty went out of their way to make my buying experience a good experience. They planned and spent extra time getting my vehicle to the dealership from 180 miles away same day. Very happy and would recommend these sales reps and the dealership to all friends and relatives. I will be back with my wife’s trade in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Greg for your kind words for Vacun and Ty! We are thrilled that they provided you with a great car buying experience. Congratulations on your new car!
Excellent Service
Had a terrible experience at another dealership earlier that day. Called Jim Tidwell, spoke to a sales representative. Told him my price point and what I was looking for. Walked in, had the deal done in an hour or so. No pressure, no up selling. Extremely satisfied with my new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Worst service I have ever received from any dealership. I...
Worst service I have ever received from any dealership. I will never send my vehicle there for service again. They constantly lied about service being provided on vehicle. Managers never had a clue and never returned phone calls. So unprofessional on every level.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Jeremy Smith General Manager
Service
The service, communication, the service rep, their professionalism all was reassuring of who they are as a service department! I will continue to let them service my vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!