Jim Tidwell Ford

The customer service from Justin was great! I came in for the works oil change and it took 3 hrs with a appointment. I purchased my car there 4 years ago and have always taken my car there for routine maintenance. I have always had great service with the advisors but it always takes too long for your car to be ready.

I have serviced my truck several times here and the service is always great and quick. The staff is very professional and the prices are fair.

Brandon Johnson was great. I bought 30 vehicles from him makes the buying process quick and easy. I would not go anywhere else to buy my next vehicle thanks Jim Tidwell

My Salesman, Dave Edmunds was fantastic. His process of finding a truck that met my expectations was thoughtful and thorough. He made the transaction feel like he was there to help me find the right truck for me, rather than just making a sale. I highly recommend Dave for your purchase.

It took three weeks to get our diesel truck repaired here and we had terrible customer service throughout the whole process. The communication was subpar to say it kindly and all we got were a lot of excuses. Go somewhere else.

DO NOT USE THE SERVICE CENTER HERE! We wish we had read the reviews before we took our diesel truck here. Read this review and heed the warning. Jim Tidwell had our truck for THREE weeks for a water pump replacement and front brakes. We made the first available appointment on Saturday, 12/12 for a diagnostic for the water leak, to check alignment/popping noise on the left front side, and to check the brakes. Our service advisor Candace told us that no one would be able to look at our truck until Tuesday. We weren’t sure why we were able to schedule a Saturday appointment when we wouldn’t receive any service for two business days. At this point, we knew we would need a rental care which I had to ask about. She told us she would send us a service number for a discount on a rental car. She did not send this number and we weren’t able to track her down to get it until Monday which led us to have major commuting issues Monday and my husband having to take a day off just to get a rental car Tuesday. Absolute fiasco. Results from the diagnostic weren’t confirmed with us until Tuesday evening and we initiated work on Wednesday after a game of phone tag and looking for emails with estimates that weren’t sent when we were told they would be. At this time (12/16), they told us it wouldn’t be ready until after Christmas because they had to order the water pump. Fine, we said. We understood the holiday and that people would likely be on vacation. Fast forward to Saturday, 12/26, we expected to receive a call updating us about our car. No call. My husband finally called Monday, 12/28 in the afternoon and was told it wouldn’t be ready until Thursday- New Years Eve. No one had even started on the vehicle. I called and asked foe a manager and was told twice he would call me back by the end of the business day. I called at 6:40PM because I had received no call (they close at 7) and finally spoke with Mike. He gave me a lot of excuses for why the car hasn’t been started on and told me that at his previous dealership, it took 4-6 weeks to get a diesel fixed. WHAT? Who can be without a vehicle for 6 weeks? He did tell me that he would call me the next day. The next morning, he called an hour and a half later than he was supposed to and told me our mechanic was off that day and wouldn’t be able to start until Wednesday (cue the eye roll). He promised he would touch base with me later Wednesday afternoon...he never did. He called Thursday morning and said they were doing everything in their power to get it done that day. I called at 1:30 to check (since it’s New Year’s Eve and I knew people would leave early) and was told they would check with the technician and call me right back. They didn’t. I called at 3:00 and they told me it was done- but the brakes were not repaired. We were flabbergasted by this and confused but at this point, we didn’t trust them to have our truck a second longer. We got the price over the phone (I even had the service advisor repeat it to me) and drove to pick it up. We arrive and are told the front brakes were indeed replaced and given a price that was $1000 more than we were on the phone (but to be fair, similar to our original quote). We asked for Mike and he was immediately defensive saying that he told me he would call me when it was done, clearly upset that I had already called twice and spoken to other people- because I was unable to reach his direct line. He insinuated that I was lying about the price I was given over the phone (e.g, “no one would’ve told you that.”). We were absolutely furious. He also acted like he was doing us a favor because he pushed us in front of a customer that just bought a truck from them in November. Clearly we weren’t a priority because our truck was purchased at another dealership. He finally gave us a discount because we had already spent hundreds on a rental car, but truthfully there is no way we would EVER return here. It’s 19 days later and we have our truck back. Go to another dealership that values your business, communicates well, and doesn’t call you a liar.

Justin was my Service advisor, very pleasant Young Man, Car was serviced and work was fine, My only complaint was oil residue was left on the valve cover and on the radiator cover!! This in no way takes away from my satisfaction on my visit, I will be back!!

Justin Commissiong was my Service Advisor. He was great at informing me how long the service would take and when the truck would be available for pick up. I had a couple of questions that he immediately got the answers for. Thanks Justin!

Brandon Johnson was awesome to work with and made things easy and stress free. The guy in the finance department was great too. Thank you to the entire staff for being cautious and Covid safe! Love my new F250!!!

I went in for something off with my clutch/shifter and they were very quick and helped me get a rental for the day while they checked it out! The next day it was ready to go and will definitely go there if I have an issue!! :)