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Jim Tidwell Ford

(1,637 reviews)
Visit Jim Tidwell Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 954-2847 (855) 954-2847
Used (855) 954-2938 (855) 954-2938
Service (855) 955-1964 (855) 955-1964

Reviews

(1,637 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Tidwell Ford from DealerRater.

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Ford F-150 Lariat

Taylor Hewitt hooked me up with a great new truck! The Jim Tidwell team is very professional and ready to help out, thanks for the truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Brandon is the best!

He listens to qualifiers and for lack of better words, acts as a buyers agent finding cars that meet all of my needs. So thankful for the quality, expertise and lack of pressure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Easy Oil Change

Quick and easy oil change and tire rotation. Done sooner than expected. Friendly service. Very fair pricing. Would highly recommend over other options for vehicle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

Retured

As always excellent service i.e., oil change, tire rotation, battery check. Kevin Craig is always very courteous and professional. He gets it done while I wait on service completion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Brenda for your kind words about Kevin! We are very happy to hear that we were able to provide you with an enjoyable service experience!

Ford Fiesta

Anna helped us find the right car to fit our needs. She is friendly and professional. The other salespeople and managers were also helpful I will be back to buy my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Diane for your kind words about Anna! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

Great experience

Justin got me checked in quickly and was fantastic communicating with me about the status of my service appointment. Elizabeth was also fantastic when I picked up the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Kylee, we are more than happy to hear that we could provide you with a great experience!

Express Oil Change

Been using Jim Tidwell for service since May 2017. Never had a problem. Excellent customer service and quick turnaround. I highly recommend them for your service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tank, Thank you for your kind words for us! We are happy to hear we can provide you with outstanding service!

Great Service

Great service. Received a call to confirm what work needed to be done before performing the service. Price estimate was accurate and car was ready when promised. Shuttle service is also a nice convenience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ellie, Thank you for your kind words! We are happy to hear that we could provide you with a great experience!

Nissan Pathfinder

Oscar was our go-to guy. He was fabulous!!!He is so patient, so kind, has a great sense of humor, and was very professional all at the same time. It was a terrific experience with his help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Great Experience Purchasing New F-150!

Brandon made purchasing a new truck very easy. The whole process was very easy and I received a great deal. I will definitely be purchasing vehicles here in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Kenny for your kind words about Brandon! We are thrilled that he provided you with a great car buying experience!