Reviews
Great Service
Great service today. My Escape was serviced just as I requested, and they did a great job. Wonderful customer service. Elizabeth Ryle was professional, welcoming, and informative about the work to be done on my care. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Greg for your kind words about Elizabeth! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Thanks
My service advisor, Kirk, went out of his way to be certain that repairs were completed properly and on time. Kirk did an awesome job communicating with me during the course of repairs. Kirk is my third different repair advisor at Tidwell and all 3 have been exceptional. Thank you Team Tidwell
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words about Kirk! We are very happy to hear that we were able to provide you with an enjoyable service experience!
good Job
Serviced my car exactly as I requested and had it done when they promised. No surprises or efforts to sell me something I didn’t need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Bob for your kind words! We thank you for your business and look forward to your next visit!
good customer care
Shane provided a good customer service in getting my airbag replacement done today. Polite and courteous. I would recommend Shane to be your service associate
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Ashley
Came in for an oil change. I walked down to pet smart with my puppy and they were done before I could get back. Way faster than I expected! Awesome as always!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Owner
I’m always happy with Tidwell. Having been a shop supervisor for Ford several years back, I see their attitude and abilities as well as problems. The attitude and ability out weighs the problems, very commendable in a company this size.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Walter for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Lack of customer service
Next time I’ll drive to Hardy Ford for service. The front desk wasn’t friendly. Also, service appointments don’t seem to matter here. Anyone can come in and they will just service them.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith General Manager
bad service and parts department
went in for recall and problems with cruise control. Bought the truck from these people. The parts have been on order for one month now, still no call as to schedule for service for these parts. I will not buy a truck or car from these people again, nor will I ever take my other cars to this place for service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service for my Jeep Cherokee
Benji, my Service Advisor did a great job! While I was waiting to have service completed, he arranged for transportation so I could do some shopping and have lunch. Then they picked be back up and brought me to Shop. Great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Excellent service
My Service Advisor, Ryan Elias, is by far one of the friendliest people I’ve encountered. He tells you everything that is going on through the progress of the service and will get you the answer to any question you may have!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!