Jim Tidwell Ford

The work done on my vehicle was very good – however facilities need attention - the men’s restroom had a strong odor of urine. Brought this to the attention of a service agent and they didn’t acknowledge it

Not sure you want to go here for repairs. I probably will not return. My vehicle was here for 2 weeks. Diagnosis was ever changing and of course, pricing of repairs. Communication with me was poor with Service Advisors. Service Manager communication was better, but General Manager was the fastest response. I will have to drive it some in order to know if repairs corrected my problem.

So everything was good to go I came in with a coupon (29.99) on a full-service oil change and a tire rotation with air filter replacement and after about almost 2 hours I come back to be told that my vehicle does not have a filter to be replaced because they did I have it on site I was asked if I could wait whichI couldn’t at the time. That being said I was still charged full price (coupon) even though I didn’t get a filter and I did get some other things done that was not all the coupon(Cabin air filter replacement $60). So I do feel like I should have been compensated or discounted for not having that Filter replaced. But hey one has to wonder why I wasn’t.

I came in for wiper blades and an oil change and they got it in and out super fast! They also offer a shuttle to take you somewhere while you wait. My problem was I asked the girl helping me if the tint bubbling up on my windshield would be covered under warranty since I bought it brand new in 2017... she didn’t even look into. Just said if I didn’t buy it from them then there’s nothing they can do. I’d have to take it back to the different state it was bought in... this would make since if I hadn’t already had repairs done here that were covered under warranty. Also, they don’t wash and vacuum your car after service like any other dealership I’ve dealt with does.

Took 4 days to comp repairs. Charged me $360.00 for repair that I later researched should have cost less than $200.00. I was Totally Shocked and dissatisfied with my visit. That will be my last visit to Tidwell!!!

Very helpful, in-and-out without any problems. My part was it not in stock, so I brought it back when the part came a few days later and it was installed in a timely manner!

I completed the preapproval online at 9pm. Rec'd text w/in 30 minutes. I thought, the dealership isnt even open now, this cant be a real person. But it was, Reynardo Lewis. He asked me what I was looking for, and set an appt to meet me next day. When I arrived, he had a printout of exactly what I wanted, and it was w/in my budget. The car I wanted was not on their lot, so test drove others (bc I wanted to drive home in a new car that day). Reynardo and his sales mgr offered me awesome deals on those cars too. But I really wanted a certain model, certain features and color. I bought the car (via completing paperwork) w their assurance that it was brand new and less than 100 miles on it. Reynardo drove to the dealership, got my car and drove it back to the Jim Tidwell dealership, very next day. I was driving my dream car, having gotten the BEST deal w/in 24 hours. Reynardo, his sales manager, and the finance manager ALL were honest and fast and gave great service. They made buying a car from them FUN and I am sooooo happy. No trickery, haggling, or any of the other negative things I have heard about. They sell cars bc they want to provide the best deal w the best service. Reynardo negotiated w his sales mgr more than me, trying to apply every discount and incentive avail to them. So when he brought me the term sheet, there was nothing to dispute, it was simply a great buy! I've heard and experienced the same horror stories as everyone else. And thats not what is happening here. It saved me so much time, money, and energy, having Reynardo do all the legwork in finding and getting the car I really wanted. Thank you!

Tidwell has a good service dept. The only issue I had was a scheduled time to get a 3rd key programmed took 1 1/2 hours. Why schedule anything? It should’ve taken 15 minutes.

Service manager and team did an excellent job with my vehicle! Timely, responsive and thorough. Professional and helpful staff. Have been going to this service department for the last year plus, highly recommend this Ford dealer for any service!

Two weeks to do 4 hours of repairs — will NEVER use this dealership for anything. There so Many other places to choice — just not this place at lease for service. But one would think if they are like this for service the sales would be the same.